Westlake Ace Hardware is a reliable and customer-focused hardware store, as evidenced by the positive reviews it has received. Customers praise the excellent customer service, with one employee, Robin, standing out for his exceptional assistance in finding a fitting for a pressure washer. The commercial services team, led by Patrick P., is also highly regarded for their knowledge, professionalism, and willingness to go above and beyond. While the store may occasionally experience inventory issues, the staff is generally friendly and helpful, and customers can usually find what they need. However, concerns have been raised about the treatment of chicks sold at the store, with reports of them being kept in small, overcrowded areas with inadequate food and water. Overall, Westlake Ace Hardware is a solid choice for hardware needs, with a focus on providing quality service to its customers.
