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“Calvin:
My business relationship with Discount Tire started in 2008 with a tire warranty for the tires on my new Honda Civic Si. Discount Tire handles ALL of our vehicle tire needs, now.
9 of 10 people will complain about even the most miniscule item they didn’t like involved with a retail transaction.
Only 1 of 10 people will take time to pay a compliment, formally, in writing or to a manager, when exemplary service has been provided.
That written, this message is to compliment the GREAT customer service provided by Calvin of Discount Tire Schertz, TX.
Calvin greeted me with a full warm smile, eye contact and a firm “neutral” handshake. (Thumb up and pinky down or vertical. This handshake demonstrates, “I consider you an equal”.)
Calvin asked for my service need. I had a “16-penny” nail in my truck tire. Calvin scanned the tread depth on all tires, a safety check, and verified the vehicle mileage.
Calvin got my vehicle completed quickly and even had the air pressure corrected in all of the tires.
Calvin, during a completion update, shared a little time discussing the automotive business in general.
Is a brief chat with a customer important?
Yes! Building and maintaining business relationships occurs over time with consistent customer service performance. Each interaction provides the opportunity to further the relationship.
Well done Calvin!
Discount Tire has earned ALL of our tire business.
Thank you, Calvin and Discount Tire Schertz, TX.”
“Jessica is the best. Always on top of her game, she knows her stuff in the office and out of the shop floor. Always impressed with her professionalism and knowledgeable assistance.”
Wheel And Rim Repairs
Wheel And Rim Repairs
Wheel And Rim Repairs
“I love coming here no matter the problem big or small these guys always come thru there hard work and dedication to there craft is unmatched. I came in for a question cause I’m not a mechanic and know nothing about fixing cars they are a tire and muffler mechanic shop but still helped me out with my window not rolling up changed my brake pads and rotors for a affordable price. They are super respectable and awesome highly recommended shop they deserve 10 stars thank you guys for all that y'all do!!”