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“I was really upset and distressed over an issue on my account. After the csr failed to resolve my issue, I went into the bank and spoke with one of tellers. She went out of her way along with a manager, to ensure their was no suspicious issues on my account and they created a new acct for me. I value the service I received and will never forget it.”
“I or me and my husband ,have been for twenty years ,and im here to say ,they have excellent service , always ready to help us seniors,They greet you as you walk in ,and wish you a good day and always a THANK YOU .SANDRA BUSH”
“I usually don't leave reviews but, I had such a great experience at the bank that I feel recognition is due. I needed a notary, which was conveniently provided right on the teller line saving me time. The notary, Jocelyn was knowledgeable, helpful and kind. She exceeded my expectations and went the extra mile to help me.”
“Amazing and quick customer service. I had a new account set up within minutes and was treated extremely well. Destiny Ybarra was fantastic and I would highly recommend her and this branch.”
“Best rates, friendly staff, a little bit slow but that's because they're taking their time checking everything to make sure it's perfect, I've been a customer since that Branch opened and I go to other Banks and this Credit Union is the best”
“First off I must say that Kim on the phone was so nice and very helpful, Im sure there's more than one kim sorry didn't get a cs# or something else to pinpoint her out for her awesomeness. Allow me to add.. Everyone is so very nice and full of smiles, no joking around, in over 20 years of service with RBFCU I've received nothing but nice & friendly service from all of the employees all the time and at all of the branches from SATX to DFW Thnx! ? I hope whoever is reading this review rewards Kim & the entire staff for their great customer service.”
“I have had great experience with RBFCU. I use the one in Kerrville. They have done many transfers, plus all the usual tasks. Today, Juan helped me with the limit on my debit card so that I could run through a big charge. He was efficient and very polite. I am happy!”
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“I had a really good experience recently with a teller inside. She was so friendly and patient as my family had several things to cash and deposit. It took a while and she was never rude and very thorough with the transactions. I never got her name but the receipt says Teller 609.”