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January 2024 by Stephen Durán
Ive been waiting for a package for 4 days now and finally they sent it to be delivered and I got a notification saying it was “attempted to be delivered” but they didnt even knock, I took off of work to make sure I was there and Ive been in my kitchen right next to the door the entire time and never heard a knock.
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January 2024 by TheRabbitMann
Marco discriminated against me and refused to service me for having a service dog. I had to wait almost an hour just to see the post master. While i was waiting I was yelled at, disrespected, asked to leave. Marco never attempted to help me. He wasn’t in a post office uniform and did not even have a name tag. Once the post master the treatment did not get any better. I told the post master about the discrimination against me and my service dog. (by the way i had to ask her, her name three times because she refused to tell me) (sonja a women in plaining clothes with no name tag and an attitude) Her response was “so whats your business her? Do you need a parcel or mail?” Yes this was after i told her that i was discriminated against and not served by an employee. No one had name tags or uniforms on either…im guessing thats because the post master doesnt care about postal regulations. Things to expect when you go here: No name tags, no uniforms, no poster 7…but there will be discrimination, disrespect, unprofessionalism and an uncaring attitude. There is a lot of do what i say not as i do behavior here because no one can stop them for acting this way. They have all the mail and if they dont like you then you dont get service whether you disabled, have a service dog, and or a veteran they dont care who you are…if you dont do what they tell you they wont help you…if you dont like it then they will yell at you until you do.
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January 2024 by Nia Ferrer
The management here is the worst. I have tried calling this facility multiple times a day, on different days and no one answers. Went in and the supervisor said, yeah, that phone is in a different office that no one is ever in. Obviously, super helpful to customers, right? Move the phone!!!!
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January 2024 by Incafriend
This is NOT a main post office. It's a big building but you can only drop off/pick up boxes, etc. Can't get any forms for anything. Gotta do a change of address online!!
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December 2023 by Anis Golshan
I'm new in the city. Unfortunately, they don't deliver my packages and I have to go to the facility to pick them up. Always, there are so many people in the line and the line does not even move. The facility have only one window for all the people standing in the line.
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November 2023 by Zane Hairell
God. This usps facility is so terrible! Whoever delivered my package attempted it one day without bringing it to my porch the only tried to put it in a parcel locker. (i have a ring so i know they didn’t) Then they didn’t attempt again so now I have to go and pick it up at the facility. This is ridiculous, all my other packages were delivered to my porch and I have never had this problem before! Really annoying.
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October 2023 by Wade Vetiver
I love our local USPS, I haven’t had a single issue ever and I do a large portion of my business through mail. Drop off is easy, and my packages (I send hundreds) have never come up missing or damaged. I don’t know why the other reviews are so poor but my SMTX mail route folks are always fantastic and kind.
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September 2023 by Amalia Vega
They lost my mail never recive nothing un profetionals very unprofetionals
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September 2023 by Sally Ford
In shock and awe at today's delivery! 1) package was placed on TOP of our mailbox instead of inside, or even behind. Our mailbox is out of sight of our house, making this ripe for the taking; luckily I received an email saying it had been delivered so I went to check. 2) received a "sorry we missed you" for a delivery requiring a signature. We both work from home and have been here all day! But we know our carrier didn't even try to come down the driveway (let alone put a package behind the mailbox).
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August 2023 by Summer Sens
Worst group of people to be running this place. Package was thrown at my door violently. I know cuz I have you on camera. And you say y'all attempted to deliver my other package and you did not. Sent my husband to go pick up my package because we were told it was at this location and we come to find out it is not and my husband was treated rudely.. honestly I'm surprised y'all have jobs. Wish I could get paid to not answer any questions or not have answers for customers.
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June 2023 by Martha O.
this is the worst usa post office!!! my package was supposed to be delivered last two week!!! i called this location and nobody would answer the phone!!! i called the 800 number.... and after you spend 30-49 min to speak with a really person they dont have a clue where my package is
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May 2023 by SSG Storm
Mail slip for package pickup at this location said until 1200 on Saturday. Their door says until 1130. It is 1135 and they wont open the door yelling we are closed. Only the government....
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March 2023 by Zachary Painter
If you have mail being held it will be at this office and not the one on Bugg Ln. (unless you have a P.O. Box) and you won’t be able to call to verify because they never answer the phone. They were really nice and helpful when I got there, but it’s annoying to have to drive all over town to find my packages
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January 2023 by Ruby Juarez
Maggie is an amazing and dedicated employee! She's went above and beyond to assure my lost mail was located and delivered. Every time I've needed to address an issue, it's always been handled promptly. The staff here conduct themselves with professionalism and dedication. Customers come in treating these employees like punching bags, well YOU'RE THE IDIOTS! This post office is limited to services they can provide. No need to abuse these employees because certain traditional services aren't available at this location. It's not the end of the world people!!! For all those who find pleasure verbally abusing this staff, I pity you and your miserable lives!
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January 2023 by Samantha Boley
Drivers are incompetent when delivering mail, either they're losing it, or putting it in someone's else's box. I receive mail for my neighbors regularly. Office staff are rude and equally incompetent. You had Saturday and Sunday off for New Years. Why are you closed on Monday? Why are you not putting out a sign informing people of this? Have never had this many issues with other post offices.
