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December 2023 by Thea Adora Palima
Super easy online reservation system. The parking lot is quite tight when there are other vehicles. So newbies that haven’t hauled a trailer before or a big U-Haul truck - it might be worth noting. My recommendation is to rent on a Sunday and return on a Sunday when the Bowling alley is closed. The customer service is fast, efficient, and friendly. We were the only ones there in a Sunday. I would definitely rent here again. Highly recommend!
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December 2023 by Ashley Bradhurst
When we got there they screwed up our reservations, I took forever to correct. Once we got moved and went to return the truck there was no clear area to go to speak with a rep. Then when we attempted to return it the check-in link was not working and again no clear instruction. When I called the next day to explain what happened I found out they charged us $128 when I called to find out why the guy was rude and found they charged an extra day and additional items. I called to get it corrected and they only corrected a portion of the issue. I will not be using U-haul ever again..
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December 2023 by Thea R.
Super easy online reservation system. The parking lot is quite tight when there are other vehicles. So newbies that haven't hauled a trailer before or a big U-Haul truck - it might be worth noting. My recommendation is to rent on a Sunday and return on a Sunday when the Bowling alley is closed. The customer service is fast, efficient, and friendly. We were the only ones there on a Sunday. I would definitely rent here again. Highly recommend!
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November 2023 by H
IT'S INSIDE THE BOWLING ALLEY. What a time to be alive. The service was good for me, but it seems like reviews are mixed here.
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November 2023 by Juanita Olivares
Made reservations online and did the online check in, pick up was a breeze. My move was in town and the rate was great I didn't spend more than 80$ on the rental and equipment. I Would definitely recommend and use their services again . ?
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September 2023 by Nicole Steffen
Worst customer service ever! Save yourself a headache and don’t go here.
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May 2023 by M Ybarra
The Service was awful and the man at the counter was rude and not helpful at all. I tried calling several times and left messages so they could confirm the equipment I requested would be available with the truck I reserved. They Never answer and they Never called me back and when I arrived in the morning to pick up truck Guess what? They did not have the equipment I requested. Complete waste of my time! Do not trust them and they are Not Helpful!
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November 2022 by Jennifer Luna
Ray was so kind and courteous. I was unable to park both the truck and the auto transport (what you tow your car on, on the back of the U-Haul) in the small parking lot and it was very stressful for me as I was trying to do it by myself after-hours and nothing was working. I was so stressed about blocking the lot because there were so many other trucks that I couldn't get through.He called me first thing in the morning before they opened and just said he needed the keys to move it out of the way. When I got there, he said he would take care of it and said I was good to go - just like that. I was so relieved and it was such a weight off of me, as I thought I would have to try to figure out how to budge this huge auto-transport by myself like I was trying to the night before!It made the experience so much better as no one likes moving, especially after a long and stressful day! Because of that, I would recommend anyone to use this location in San Marcos solely because of his courteousness and kindness, and willingness to help. It really made a difference as I've had horrible experiences at other U-Haul locations, including where I picked up this one in another city.
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November 2022 by Chris H
Received rental truck with engine light, tire pressure light, and broken AC (in Texas!). Left message to call back... Nothing. Left dispute about charges and it said they would call to discuss.... Nothing. Will NEVER DO THIS again!
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July 2022 by Trevor W.
They don't have boxes, dollys, or moving blankets. I don't recommend this place if you need any of that. They failed to mention this unless I asked...
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April 2022 by D R
He was nice friendly and fast with my set up for a truck rental
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April 2022 by Den RR
He was nice friendly and fast with my set up for a truck rental
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June 2021 by Reuben Delarosa
Awesome customer service!
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March 2021 by Michael Moore
Amazing service! Ray is the best!
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March 2021 by Tommy N
IT'S IN THE BOWLING ALLEY. Don't be fooled because there's no prominent signage - the U-Haul agent will help you at the counter inside the Sunset Lanes bowling alley. He was very courteous (and wore a mask) and helped make sure I knew what charges were applied. And once you've rented it returned your vehicle...maybe you can grab a Dr. Pepper or bowl a few frames?
