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September 2024 by Rita Purcell
Good job ... great service. Regina is such a great agent!
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August 2024 by Chelsey Keeter
Always been super helpful! My mom has had them for years and we have used them for our entire family and all of our vehicles! Highly recommend.
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July 2024 by Stephanie Armendarez
My experience was awesome
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July 2024 by richard and areli
Good services
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July 2024 by DONAJI LOPEZ
Everyone is so kind and respectful here
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July 2024 by carlos hernandez
Regina Pardo was awesome, made it quick and easy to get everything done!
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July 2024 by Jonathan Rodriguez
Great place to get your insurance from. Friendly staff and great people
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July 2024 by Jesus Ybanez
Excellent ?
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July 2024 by Tavo Longoria
Great service
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July 2024 by moy prz
Awesome
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July 2024 by Rod Rod
Regina is always helpful
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July 2024 by Regina Pardo
Katherine Deleon
The best customer service. Go and see Regina Pardo
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July 2024 by Tearny Steadman
Great and friendly customer service. Regina Pardo was polite and got me in and out in a good matter of time.
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July 2024 by Marie Gonzales
Came in to make a payment on a Saturday. Employee was very patient with all the customers and took great service. Thanks Regina. And you are doing a great job!?❗
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September 2021 by Lina K.
When I first started out with this insurance agency everything was great. The staff were helpful & had what seemed to be your best interest at hand. Six years ago id rate them at a 4.5 star rating. I've been with this agency for almost 10 years. That alone speaks volumes. Recently things have gone so down hill with Rosado its not even funny. If they have a negative star id rate it at a negative. I warn you now if you're thinking of going here to go to a professional company who has their ducks in a row! It'll save you a nightmare!!!! I had filed a claim with my insurance company who's adjuster tells me that i am only covered by liability insurance. This was clearly incorrect being that all of my paper work that i had signed in February stated it was for full coverage. I wouldn't have been able to drive off the lot without full coverage. I sent her pictures of everything I had signed as proof. Agreed pricing & all for full coverage on two vehicles. Long story short Regina with Rosado in San Marcos had failed to upload the documents that we've signed. Not only did this prolong my claim but, Regina then calls me after i spoke to the adjuster telling me that "you're lucky I save all of my records." She then deflects and tells me that someone else forgot to upload my documents & tells me if i didn't pay $316.00 on that date that the insurance company would not retro my claim or honor the full coverage! Meaning instead of paying my deductible id be paying out of pocket for everything! I asked if i could make payments on it since it wasn't my fault the answer was no! I was basically extorted for Rosados error & lack of due diligence. I over drafted my bank account a couple of hundred dollars just to pay for their error!!! It doesn't end there I've called Rosado, left multiple messages with Judy (absolute sweetheart) for regina to call me back. It was apparent that Regina was avoiding me & did not respond until i sent an email. .She told me she'd contact me with more rates before the 30th of August & haven't heard a peep! Regina's tarnished integrity & blaming tactics are inexcusable & is the reason a good company goes down the drain quick. As of tomorrow i am no longer insured through Rosado. Its extremely hurtful how they allow their staff to treat me even after years & years of business!
