Drive thru showed open till 4pm on Saturdays at this location. Was there before 2pm and so were other people and no one was there to help us.
March 2024
Been a member for 15 years or more. Customer service has plummeted.. No live agent available to resolve issues pertaining to fraud. A virtual agent was provided after a 30 minute wait. I’ve had to spend hours closing and opening new accounts like I’m the one that did something wrong. Do not recommend.
October 2023
One of the worst branch staff work in this branch, a member service attendant so condescending towards members that I would never want to step into this branch ever. This financial institution recruits not-so-caring service rep to service their customer and it is a shame for a great organization such as RBFCU
