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July 2024 by Gerardo Iracheta
They take their time and ask too many personal questions instead of working
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April 2024 by Cody Montgomery
Terrible Credit Union with even worse employees
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April 2024 by gloria jackson
They treat there Customers very nicely.
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March 2024 by Jordan Ramos
Look elsewhere for banking. Terrible customer service manager was of no help whatsoever can find better customer support at walmart
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December 2022 by Nelson Mack
I believe they are very great and very friendly
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December 2022 by Carlos Cortez
Very kind and professional staff
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October 2022 by Angel Garza
Easy In Easy Out .
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October 2022 by Justin Torres
Alisa is FANTASTIC! I had Issue and she helped me figure it all out. Excellent customer service ?.
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October 2022 by Sharon Lapsley
Very polite ….. helpful….. explained details… am looking forward to experience!
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July 2022 by Veronica Flores
Horrible bank!! Customer service is horrible. I waited for 40 minutes to speak to someone. All San Marcos RFBCU have the rudest people working!
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June 2022 by Brice B
I will start by saying that I have been a member of this bank for almost a decade now and typically don't have any issues with them. While recently traveling through Europe, I had multiple issues with my card being declined even though I put in a travel notification two weeks in advance. I attempted to contact their customer service line, but that's only available during their business hours, which due to the time difference and being a Saturday, didn't help me at all. I then tried to use the app to reach out but they conveniently were doing maintenence on that for the entire weekend, so I couldn't utilize that resource either. After having no access to my funds for two days in another country, I was finally able to get someone on the phone and this is where my rating comes from. The woman that I spoke to on the phone has absolutely no business working in customer service in any capacity. While explaining my issues and concerns, I was consistently interrupted by her trying to pawn off blame on anything and everyone she could. She first tried to blame Mastercard, saying they were the ones that declined my transaction, which I refuted telling her my MC credit card worked fine. She then tried to blame the hotel my card was declined at, stating their system likely didn't recognize it, but again, my MC credit card worked fine. I started to become upset with her refusal to help me and told her this, she stated that she couldn't see any issues on her end and said that I likely just didn't input something correctly and it was my fault this was happening. I became extremely upset by this notion and while explaining my disappointment in her service, she continued to gaslight me, berate me and my situation, dismiss all of my concerns, implied that I was lying about the situation and then decided the best course of action was to just hang up on me. I cannot fathom any business training their customer service agents this way, nor allowing their customers to be treated this way. The best part, I still had issues using my card after this interaction, so don't expect them to actually help you when you're stranded on another continent without access to your own funds. I'll be moving my money elsewhere because of this experience and will encourage everyone I know to do the same. Just an absolutely horrible experience all around.
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October 2021 by Franky Horton
Absolutely the worst bank to deal with as a small business owner I'm currently searching for better options
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September 2021 by Abbe R.
This branch is terrible there's no open lanes- I've been on the phone for 10 minutes with no one picking up and they are just inside the facility offering no help. Terrible service, horrible bank branch. The worst experience I've ever had.
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September 2021 by Andrew Handy
I called about taking out a loan and the automated system said they would call me back, after 40min they called me back and put me straight back on hold. What the heck, why even call me back just to imminently put me back on hold.
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August 2021 by Da Tidy 1
I have been with this credit union for over 20 years. I have financed multiple Cars and property's with them, with not one late payment. Recently I was going to finance another car with them. They would not give me the best advertised rate, the excuse was my credit is not good enough. My credit is slightly below 800 and I have over $100,000 in my accounts. I see all of these RBFCU advertisements every where for these low auto rates. looks like a bait and switch scam. look around you can find better banking, with better customer service.
