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April 2024 by Jocelyn
For the most part, I like this place. You can find some diamonds in the rough, but it just has to be the right day.However, on this particular day, I came specifically to find some dinnerware. I was about to check out with a few things, but stopped to ask an employee which dinnerware pieces wouldn’t get too hot in the microwave. She gave me an incredibly condescending & begrudging answer, and couldn’t even put a smile on her face. I left my cart full of stuff there at the doors, got my car, and just left. Beware of the middle-aged plus-sized woman with gapped teeth.
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April 2024 by Liz Bell
I have found many great deals, some are not. You have to take the time to dig. But if you know Pottery Barn items, you can figure out what's in the boxes
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March 2024 by Pam Wong
Buyers beware. I know this is a liquidation store and all sales are final. however, I do expect the item you purchase to be labeled correctly. I visited the San Marcos location a week ago and I found a set of king bed sheets in the clearance section. There was a sign indicating packages could not be opened. When I looked the package the label indicated there were two king pillowcases, a fitted sheet and a flat sheet. This set, even on clearance, was very expensive. $100.When I got back home, I opened the package to wash the sheets. As I unpacked the sheets, I discovered the fitted sheet was missing! I called the store and their response was…that is why it was on clearance. My point to them was, this item was falsely labeled. Nothing. Pretty much a SOL from the store employee. Be warned…the merchandise in this place is falsely advertised. My last time going here.
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March 2024 by Sundus Khan
This place is a colossal mess, i think they need new management. I’ve been to the arlington pottery barn and it’s so organized and they have furniture lined up neatly and it’s accessible! this place has sofas that are so cramped that you can’t view it properly, the furniture that comes in is almost always damaged bc of their mishandling (they stack it like it’s a hazard). It seems like there’s minimal turnover for furniture here, i believe their business motto is to hoard stuff and not actually sell it lol bc some employees aren’t helpful in getting rid of inventory.
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November 2023 by Karolina Schvartz
I found curtains on -70% off displays .At the counter as they had 2 different packaging l asked if they were the same. They were but the price on 2 was different the clerk did not want, although she recognized two items were the same, and applied the same price for both of them. She refused .After a conversation with a manager that is truly rude and obnoxious they applied 40% off not 70% and they have the same price for both curtains .I came out with very nice curtains but with a very bad impression about personnel.
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November 2023 by Lindy Rajput
How much does a discounted plate really cost? Wanna guess? 35 dollars. What a joke.
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September 2023 by Neal R.
This would be a 1 star review, but the large selection gets this store an extra star... just be prepared to sift through a good amount of damaged goods, many of which are borderline dumpster material. The staff here is generally awful. There was a gentleman that was very helpful and polite, but the women here are rude, lazy, and not very helpful. Be prepared for some attitude coming your way... unfortunately that's the only thing coming your way, because the service is non-existent, especially from the overweight associates that can't be bothered to move from behind the counter to assist a customer. It was obvious this place has an issue that starts at management and trickles down, as the associates and manager have the same attitude problems. I won't bore you with the details, just know you will not proactively get help, when you ask for assistance or info you will get attitude, and when you finally get help they are incredibly slow to get anything done. Don't waste your time here. There are plenty of stores with much more respectable and less ghetto employees.
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September 2023 by Kayla V.
I paid $100 for a floor lamp that turned out to be broken! No matter what I do it will not turn on.
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August 2023 by Elizabeth Haynes
Most items have some kind of damage aside from kitchen ware but you get a great deal on them. This is a true outlet so you never know what’ll be there!
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August 2023 by Mai Vaz
Difficult to find stuff or to figure out what things are in the back of the store, front of the store is organized though
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August 2023 by Josh M.
The team will tell you on price on the floor and another at the sales counter. Super sleezy.
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August 2023 by Duane S.
The store is messy but had good selections if you are willing to spend time to look through stuff. Hopefully, you don't need help though. The manager, Stacie, is very rude and it was clearly very painful for her to assist me or answer any questions. Customer service is clearly not her strength.
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June 2023 by Rachel N.
There was a lot of inventory but it was hard to sift through it all and there weren't many workers around to help when we had questions (we were shopping for a head board). I will say the selection of large couches was amazing. If I had been shopping for a couch, I probably would've bought it.
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May 2023 by GPS MAPS
Been there many times and they have a healthy assortment of items to choose from from cookware, dinnerware, furniture, and home decor. My one complaint is that there's something about this building or area that inhibits getting a data signal on one's phone. This is important for price comparisons (not all deals are good deals).
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February 2023 by Andie Peters
Great selections, some times you have to search for what you are looking for but they have everything!
