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March 2024 by Jackie Schemo
I went to the store looking for shoes and had a great experience! Ari quickly saw me trying to figure out what pair of shoes to get and she gave me her honest opinions. I told her what I was looking for in a shoe and she went and got ones she thought would be good and brought them to me. I didn’t find what I wanted in the store so I told her I would try to order some on Amazon and she told me we can order them for you and ship them to your house and it will be cheaper. That is what I ended up doing and I’m so happy I took that advice. If you need help finding shoes I would recommend going here.
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March 2024 by Rebecca Bell-Metereau
Crowded, understaffed — staff overworked
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February 2024 by Majesty Carter
i had the pleasure right before christmas to visit this store even though it was hectic alex & eddie still made the experience worth it and found time to help within the store and order me some shoes & ship to my home.
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February 2024 by Tian Zhang
This new balance store has the best customer services. I purchased a pair of shoes from them, I realized the discomforts after wearing for a day due to the narrow of the shoes, but I was already out of town. I called the store to ask about the situation. They are more than happy to give a refund or exchange a wide one for me.It did not take more than a week for the process to complete. They do not have it in stock so they shipped one for me from another store. I will give 6 stars for their costumer services if I can! ?
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October 2023 by Skye
Ari was super helpful! She asked if we needed help as soon as we walked in and directed us around the store to find exactly what we needed. We walked out satisfied with the customer service and our purchase! Will come back in the future.
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October 2023 by Fidel Ligsay
Staff is very helpful and friendly. Henry took a lot of time and assisted my wife and I. He was awesome!
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September 2023 by Wayne G.
Total rip off! Sign in window says 30% off they said it's for only clearance! Showed them 20% off email coupon and they said that's only for online!!! I hope they go bankrupt! 70 dollars for kids shoes is a total rip off!
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September 2023 by Rebecca M Vargas
Decent selection and good service. Its major downfall is that unlike other shoe retailers at San Marcos, they don't have ongoing discounted prices. Surprising, since they are supposed to be an outlet. What's the point of traveling all the way there if the prices are the same online?
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August 2023 by Freddy Alvarado
I’m not sure if he was a manager or staff member but the gentleman that helped us went above and beyond to help me and my girlfriend find a pair and sized up to the T … excellent attention ??
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August 2023 by Not Yours
I wear a size 14eee, and I know I can always come here to find comfy shoes that fit.
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August 2023 by William L.
Walked in and looked around a little bit, one of the sales staff was walking towards the register to finish a transaction. Keep in mind the sales person was walking behind me. Actually kicked the back of my foot. No apology, just kept right on walking. Will not be coming back.
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July 2023 by Deborah Apgar
They were very helpful & red my size from another store. It was delivered to me within 2 days. I was impressed!
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July 2023 by Missy Dreyer
The store had lots of customers ( for good reason, July 4th sale was on) but Angie still checked for a shoe size I couldn’t find for my son. When she couldn’t locate, she offered to buy and have shipped- honoring sale price. Then checked again and found the shoes- my son was ecstatic! Everyone knows NB has great shoes, but Angie’s help really made this visit a success.
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June 2023 by lanes m
I just left this store having had an amazing experience with William assisting me!!! I was nervous asking for at least 4-5 different shoes in the back, but he was more than happy to help me and explain the differences between each running shoe. super knowledgeable and friendly guy!!! thank you man, and say hello to mystery first name, middle name nikole for me!! LOL
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April 2023 by David Robinson
50% chance of not having a good deal in here.
