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February 2024 by Alma Huerta
If I could put no stars I would , so rude not helpful at all , I don’t know what the lady’s name was but she was an older lady spoke both languages . So rude definitely will not be coming back
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January 2024 by Iris Melchor
Horrible staff I was paying 125 in my other line for 4 phones now I'm paying 170 I shouldn't never switch and worst part I told the guy before purchasing how much Imma paid for the next month he told me 155 because you added a tablet they don't honor their word nor the page on Metro promotion ?
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February 2023 by Michaela Marie
Manager was very disrespectful
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September 2021 by Aramas Mahrous
Very good customer service when I was having a hard time getting my phone activated. The manager was very helpful and solved my problems pretty quick.
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April 2021 by Patrick Keefe
Went in for upgrade. Several models were out of stock, Finally we came across one where the she said there were plenty in stock. Went to pay with credit card and machine gave error, we tried another card and same error, she tried her own same error. She was on with support for about 30 minutes then she suggested debit card. That seemed to have worked. After we were rung up she goes to the back and comes back and says the phone is out of stock and if we want to try a more expensive model. At this point we were done. I told her to cancel the transaction and we would be on our way. She did not know how to do that and would not give me cash, so we waited another 1/2 hour while she tried to cancel. I asked her three time this canceling my transaction or refunding as I did not want to wait 2 to 3 business days to get money back that we we never sent. She assured me yes. Sure enough she processed as refund. I am still waiting for funds to come back to account. Went down the road to New Braunfels, walked in and asked "do you have this phone in stock?" the rep said yes, were were in and out in 10 minutes. Should have went there first.
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March 2021 by alexis luna
Older lady (under employee ID on receipt it said Valeri)with the long nails was rude from the moment we walked in. Boyfriend went into switch to metro, called first and couldn't get them to tell him hardly anything over the phone. Went in and he told her he wanted the A21 but was showing her the A51 not realizing he was saying the A21. Once he realized his mistake he asked to get it fixed and the day literally yelled at him telling him he said the A21. Which he did, we know that but he showed her thw A51 when he was showing her which one he wanted. She stood there and yelled at him like a child then called her manager whom he personally knows to let him know he wanted to switch. As soon as she realized he knew the manager her tone changed real quick. The younger girl in the sweater was so much more pleasant. The older lady really needs to learn how to talk to people if she's going to be bragging shout how long she's been working at this location. I've never felt more uncomfortable than i did today. If i could rate zero stars i definitely would.
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December 2020 by Aramas Ramara
Very good customer service when I was having a hard time getting my phone activated. The manager was very helpful and solved my problems pretty quick.
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October 2020 by Carmen .A
The people who works at the store are very nice and fast! They're quick on solving problems.
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September 2020 by Lucy Martinez
Customer service is great. Always help us when we go in if we have a question. They show us new promotions. The lady's are wonderful
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September 2020 by Charles Guidry
Jay is the best, very professional as always.
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July 2020 by Ronda Weber
Valerie was wonderfully helpful. After mega frustration at New Braunfels Metros, I decided to try another place. Her knowledge of the problem and how to fix it was a miracle. My blue tooth on the old phone wasn't working so she just put my contact data on my gmail then retrieved it on my new phone.
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July 2020 by James Brooks
Nice employees very helpful
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July 2020 by M H
Very understanding and we'll trained fast service and polite
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July 2020 by Michael
This store really helped me get reconnected after I lost my original phone. Store manager was super helpful and the ppl were warm and welcoming. Great location!
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July 2020 by Donnie McKee
Very unfriendly
