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March 2024 by Steven Descant
Needed a rental while my car was at the mechanic getting a death sentence for a bad transmission and while finding a new car. Friendly staff and they had vehicle availability when I presented. I made the reservation though AAA with a Hertz national representative and they stated that I could drop the car off at this location on a Friday after 6:00 pm. However, as this location shares Chuck Nash's location and do not have control of gates, late drop off is not available. As I needed to use the car through that Friday, I had to do the drop off at the Hertz location in New Braunfels, which was not very convenient. As noted on other reviews, the automated phone system is unwieldly and it was a chore to get through to a person, but possible.
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February 2024 by uriel najera
Very professional people and great team
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December 2023 by Troy Gerrard
I paid 300 dollars with a apple gift card r ecomended by manager named Alice on the date of my rental that i was told would be delivered to me well the car needless to say never showed up I have not been contacted by anyone and it appears im out my 300 $ I live off social security this rental was to bring much needed items to my place in lockhartThe managerAlice cashed the card out and I never got my rental card really need that money back for more honest services like rent and food I do NOT recommend Hertz rentals at all they flat robbed me paid my 300 dollars and didnt get a dam thingill never recomend or use hertz again thanks for absolutely nothing they took my money and I received nothing at all thanks manager Alice !!!
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November 2023 by India Lewis
This place is terrible! So unorganized, I scheduled an appointment to pick up a vehicle at 3pm - when I went to pick it up , they told me they didn’t have anything and that it was scheduled at 8am . They didn’t call to let me know any of this. I paid $300 for the deposit and didn’t have anything for me . I would not recommend at all
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October 2023 by Chris Chandler
Only rent from Hertz if you want a false auto theft report made against you. Jail time for paying customers is their motto.
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October 2023 by Monique Romeijn
Booked a car rental and then was denied the car due to credit which I have never heard of and then didn't get a refund, horrible service.
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October 2023 by Q K.
Horrible! customer service. They will give your reserved car away if you don't arrive at the exact time your booking starts. And one of the employees will laugh the whole time this news is being delivered to you. And they will do it with absolutely zero apology or care. They will leave you stranded and offer no assistance. They will give you their office number (upon request) to call to speak with the manager, but no one will answer that phone. This storefront runs all three SM locations, so choose Enterprise. I honestly can't remember more egregiously awful treatment by a business. Tamara told me that she gave my car away and even though she had one more in the inventory (that she could give me for an up charge!), she didn't like that I was upset that she'd chosen to not honor my reservation so therefore she would repeatedly let me know that she would not rent me that last available car between SA and ATX. Not cool Tamara. Not cool at all.
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September 2023 by Laura B.
I can truthfully say that I have never had a worse experience with a car rental agency. I rented a car from Hertz in July 2023. It was a one way that I picked up at the San Antonio Airport.Pickup went fine, and I prepaid for the car and provided a credit card as collateral.I returned the car on time 24 hours later in downtown Fort Worth. The location was difficult to find in a maze of one-way streets at 5 pm. I finally found it, and saw that many other cars were being returned at the same time. My friend had been waiting for me over 30 minutes. She watched me pull up and park the car.I want inside and left the contract with the keys on the counter because no one was in the office except a man who said he was not responsible.As I was leaving a young attendant came in. I briefly indicated where the keys and contract were and left. I had inspected the car and knew it was clean enough to be vacuumed and re-rented.Two days later, I received a $400.00 cleaning charge for the outside of the car, which was spotless.When I called to ask about this, the woman was rude and combative.I spoke to a second person who removed 300.00 of the charges and said that , no it wasn't the outside, now it was the inside.I contested the charges and ended up having to pay an extra 100.00.No one from Hertz actually called me to discuss the issue, but one woman wrote me an email saying how sorry she was. Clearly, not sorry enough.I believe that the attendant and the first CSR just had a problem with me because I am white. I'm surprised to be saying this, but it appears to be the case. Hertz needs to do better diversity training. Not all angry white women are threatening to you and not all hurried white women are trying to be dismissive of you. I was a rental car agent when I was younger; I know it's difficult. However, using someone's credit card to express an emotion is illegal.
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August 2023 by Rey LaRush
I spend 45 minutes plus Uber charges to not find this 3209 N IH 35. Called several times to ask for directions and no way to communicate with a human being. This was already a bad customer service but now is -5*
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August 2023 by Pamela Miceli
Can't give zero stars. Made a reservation with Priceline because it said no deposit or major credit card needed. Waited 1.5 hours because car wasn't ready at pick up time. Girl only said she was the only one there. It ruined our planned day. Then she tells me that 500 deposit or major credit card required. Purchased extra insurance and adding a driver was free. Yet she was going to charge me. So I had to cancel the vehicle and our plans. They ruined my trip to Texas! And not even an apology. Terrible service. Terrible attitude. I will NEVER again use Hertz... because it HURTS!
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August 2023 by D Fox
I rented a full size on Priceline and when I showed up all they had was the choice between a minivan or a compact suv Rogue. They cant refund the difference because I booked on a third party website. This has happened to me with the same franchise twice so I think they are running a bait and switch operation at least on the full size vehicle rentals. Also had to wait 30 minutes to get the car.
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August 2023 by Jacob Herring
Convenient location so I didn’t have to drive car back to the airport. No after hours drop off. Does not offer rides after you drop your rental. Inconvenient hours. Odd facility with unclear instructions.
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June 2023 by Brian Acosta
Convenient though a potential to not have allThe vehicles you may want on hand due to location.
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June 2023 by Mack Burford
Have tried calling to speak with a local person dozens of times and no one ever answers….not a great way to claim “excellent customer service” kinda just the opposite
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May 2023 by Lilia J.
The car was filthy. There were stains all over the seats, nasty. The office never answers the phone and they are impossible to work with unless you go to the office. AWFUL!
