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March 2024 by Sonja Shannon
Have been working with Astound for more than two years now. Their service, pricing, customer support and installation are superior to other two popular internet providers I've worked with. I am pleased to represent Astound. The best company I've ever worked with.
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March 2024 by Daniel Nelson
Timothy was absolutely great.
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March 2024 by Brandi Richardson
This is how they leave their equipment. Internet has been out for 3 days. They want to charge me $75.95 to come fix it.
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February 2024 by Carlos Irias
3 days without Internet on my Xbox and on my PC only the wireless network works that is very bad in fact it disconnects all the time
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February 2024 by Nick Villalpando
Good customer service. I get super fast speeds with fiber, fastest I have ever had. Pushing 1000 mb. Had concerns, reached out to customer support, and they were able to help fix my problem.
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February 2024 by Dan Nix
Took a little time to figure out all the billing .... still looks like what I didn't order
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December 2023 by Ted Roach
Have had no service due to an outage since November 30, 2023. Unable to reach a live body. Very disappointed. Will be disconnecting service if I can ever reach someone.
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November 2023 by K Crutchfield
I was really excited to get Grande/Astound in our neighborhood based on my experience with them in college. However, my bill has gone up steadily - $20 in the course of a year. No explanation, no warning, just extra $$ drawn from my bank account. I'm on autopay and only have internet. We started at $68 and my last bill was $93. JUST FOR INTERNET. Spectrum was expensive, but at least it was consistent.
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November 2023 by Dakota Buck
Very terrible service. Not to mention the $90 monthly fee that these scam artist charge. Gamers steer clear!
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September 2023 by Richard Sager
Great install and sales experience would have like to receive the best promo avaliable like 3 months free only received 1 month free. Other then that the speed of the internet is fantastic clocking almost a gigabit up and down wired which is fantastic.
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September 2023 by Lawrence Mallari (DJR3nce)
I was told by Grande Communications associates and RCN managers that they do not take formal complaints over the phone or through chat, so they recommended that I just post my complaint here... so, as they wish.I was formerly a Grande Customer 2017 to 2020 (not by choice, but because the apartment complex I lived in partnered with them for internet services). Everything was okay with them at first. I used my own modem to save me some monthly charges. There were little upticks in micro charges here and there, but nothing substantial. I wasn't too happy with the overall monthly costs, but after a few calls to cancel services, they were able to lock in a monthly rate that works for us (funny how that works when you try to leave, they move mountains for you the customer). The real head aches started when I actually did leave Grande because I moved to a new house who's area was not serviced by them early this year.I was threatened with past due invoices and mail correspondences about taking me to collections agencies for a modem that I never even got/utilized. Again, I provided my own modem to help cut monthly costs as stated esrlier. After months and months of past due invoices letters and being sent to collection letters, I've had enough. I spent maybe 2 months back and forth with a variety of customer service agents and managers all who were very mixed in professionalism. Sometimes you'll get lucky and get a really nice person, and most of the time, you'll get poor representatives who just make you feel like you are the one at fault and are a dead beat... please give us the modem or pay the close to $100 bucks that you owe.I will conclude that after 3+ months of repeated systematic incompetence and being providedwith miss information, they were able to locate the alleged "unreturned modem" which was found in inventory in another one of their warehouses. I'm giving Grande 1 star not because I got my money back (finally), but because there was one customer service agent Anissa, who actually stood out and LISTENED, and treated me like a human being (and not a dead beat customer). It was Grande's fault for the mix up, yet she out of the 10+ people I talked to actually empathized, and APOLOGIZED and made sure to get things right. So to you Anissa, thank you and to the corporation, I hope you model your customer service department after her professionalism and genuine concern.If I had a choice, I would not return back to Grande Communications. Believe what you wish, read all the reviews, and make an educated choice. If you do choose to go with them, KEEP RECORD and Keep a paper trail! Personally, I'm just glad I'm done with them. If this also happened to you, and you'd like to know the three case numbers that helped me get my money back, please feel free to reach out; maybe it can help your case too.
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August 2023 by Michael Maddux
Low prices but the absolute worst customer experience. Their support line menu system hangs up at different times. I can never get through for support. The online chat has long wait times and they'll ask you to reboot your modem and then disconnect the chat while waiting for you to return online.
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July 2023 by abe fabela
This has to be one of the worst internet companies on the market. How is the government letting them operate and take money from people when they have outages all the time. This should be illegal. Their company is literally ripping people off and giving them 3rd world internet service
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July 2023 by Phillip Carter
Bad connectivity, constantly throttled bandwidth. Poor customer service in billing issue resolution. Outrageous fees for declined payments. Can't cancel service because they have a deal with my equally terrible apartment complex. Pretty much par for the course in this late-stage capitalist dystopia known as America
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July 2023 by Nakeisha Williams
We got this company a little over a month ago. We have had to restart the remote in our bedroom every other day. When we call a they do is show us how to restart it again. There is clearly something wrong with the equipment and they will not either replace it or send a technician. Very sorry we got this company when we moved and spectrum was not in the area. Spectrum recommended this company, probably someone getting a kick back. Worst decision I’ve made.
