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January 2024 by Martin Thomison
Best bank ever
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September 2023 by zachary franks
Customer service is alive and well at Frost! The folks here are friendly and knowledgeable. Great service for my business and personal accounts.
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September 2023 by Wendy W
Great Bank And Friendly Emplyees
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July 2023 by Cory Cranfill
My favorite Frost branch!
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July 2023 by Nick Lalone
In the middle of buying a home. Frost blocked my down payment after I called and verified the payment would go through.Went to this branch to sort things out. Got laughed at by first teller, sent to another person who then told me to go back to the first person who then laughed at me.At all points, I was told I was wrong, told I did the wrong thing, that I needed to call and verify. I did this 4 times. Was not blocked til after closing.Branch manager saw me, walked away.Only person who helped was efficient and probably should be branch manager. She was the only person to apologize and not laugh at us.Closing my account of 20 years after this. It is infuriating.
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May 2023 by Leonard Derrow
Love this bank it's really a family bank nice staff it's always nice and clean
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January 2023 by John Mcdougall
Fantastic service. Walk in the front door and you are greeted by a teller that will go out of their way to help you an make you feel at home. I haven't been in there in over 18 months and the I think bank manager walks out and greets me by name
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March 2022 by Dane Walter
Before you open a small business checking account with Frost Bank, be aware that they will likely freeze your account for unknown reasons at thier personal discretion and possibly even cancel your account
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January 2021 by brad hullum
Everyone at Frost has been nothing but amazing to work with, I can’t recommend Justin enough for all of your commercial lending. This bank took a chance on me when I first opened up my business and I will always be extremely grateful of the opportunity they gave me to be successful! If you are a small business owner looking for a partner then this is your place.
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January 2021 by D. Lindsey
Been a Frost Bank customer for over 20 years. Several weeks ago, my wife’s debit card number for our joint checking account was stolen and fraudulent charges were made. After alerting Frost Bank, they said they would cancel her card number and issue a new one. The new card arrived, my wife used it without issue, and then another fraudulent charge occurred—on the old card. Called Frost Bank again, they admitted they actually had not cancelled the old card and left my account wide open to thieves.I feel I can no longer trust Frost Bank to keep my money safe. My wife and I will be closing our accounts first thing Monday and finding a new bank.
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January 2020 by Alberto Villani
They are just terrible!
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December 2019 by X
Employees are always so nice and friendly. Never had a problem with Frost Bank.
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November 2019 by Jacob Remsing
When there was a mistake with my account overdraft protection they wouldn't refund the charges. I shouldn't have to spend money just to use an otherwise free bank account
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October 2017 by Nick Smith
If you could clean up the mess you've made all over the road due to your construction that would be great as well has find somewhere else for your employees to park that's not all over the street. We've been dealing with the nonsense for months now.
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August 2017 by veronica vargas
Went to solve an issue with a friend of mine and a consultant by the name of Dana blagg was very short and a bit rude to me and to the other customers that needed help. She also didn't understand that she was basically letting the whole place know our information by how loud she was talking. At one point she raised her voice at me. I'm glad I don't bank here, if i had to deal with her it would be exhausting.
