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February 2024 by Stephanie Franklin
My tire has a razor blade stuck in it. Daniel and JP went over above the call of duty to help me get back on the road safely. They were kind, compassionate, and very professional. I will return for other car needs.
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February 2024 by Jason van der Zanden
I only went there for my inspection but they were fast at thier job
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February 2024 by D C H
John Paul and the team were wonderful. They are why this is the only location I prefer to use.
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February 2024 by Sharon Jewel
The staff at San Marcos always takes the best care of me and treats me like a valuable customer, especially John Paul. Jacob was really great as well. I completely trust Firestone and I am never sold anything that I do. not need. Firestone is my Go-To for my car and this location is superb.
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January 2024 by Verona Gomez
Thought about coming here but with all the negative reviews I'll ho somewhere. I'm surprised this place isn't shut down.
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January 2024 by Ariana Nelson
Don’t bother making an appointment if you actually want to get your car done. Will take the same amount of time as a walk in
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January 2024 by C S
Thanks for taking care of my oil change for running late today. Excellent customer service.
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January 2024 by Jack Killough
I have been getting service here for a couple of years. They are friendly and professional.
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January 2024 by Chelsea Jackson
Please never take your car here. This Firestone is awful. They claimed i needed $3k of repairs that I did not need. They tried to up charge and take advantage of me not knowing much possibly bc I am a woman or college student. Please there are so many other better shops in the area go anywhere else. Save your time and money. If i could rate zero stars I definitely would!
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January 2024 by malarie ohrabka
This particular Firestone is fantastic, and the staff is exceptional—especially the store manager, Daniel. Daniel and his employees have been helping me for years, and their customer service skills are unparalleled. I have not met someone more willing to go out of his way to help than Daniel. He is a wonderful manager, and I cannot say enough positive things about him and the store he runs. My praise is LONG overdue.
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December 2023 by Stephanie Brown
Had my vehicle towed here for my warranty and they told me it was my transmission acting up so I took it to where the warranty work was done and it’s not my transmission at all it was my axle so either they charged me for a diagnostic that was not done or someone needs to find a different career because they don’t know what they are doing I will be going for my money back as I had to get my car towed a second time because of their quote “diagnostic” test !!!!!!!!!
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December 2023 by Azul Mares
Very Upsetting Situation, I went in early in the morning for an oil change and the Tech forgot to put the lid back on, and Oil spilled everywhere. When I left, I went shopping and noticed a strong burning smell while I drove to different stores. I had to drive with the windows down because the fumes and smoke was too strong. It made me feel nauseous. At first, I thought the techs had spill a little oil which was the cause for the smell, But, When I got home I noticed my engine was smoking and there was an oil puddle on my driveway. I took the car back to the shop and had the techs wash out everything under the hood. The Tech (Daniel) said the smell will eventually go away. It still hasn't. I hope this mishap didn't mess up my engine or transmission because of Firestone's negligence. This should have never happened.
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December 2023 by Brittany
Saturday the 2nd I noticed a air bubble in my tire. I called around 2pm to see if they could do a tire change. Jacob was the guy who I was talking on the phone to. He’s not pleasant to talk to or deal with. Seemed annoyed by my phone call. I decided to make a 2pm appointment on Sunday the 3rd to replace my tire. I arrive , the very nice attentive lady at the front desk took my keys and I waited. She then comes in to explain that Jacob didn’t bother to order my tire. I had a feeling after I hung up the phone with Jacob on Saturday the 2nd he might not of ordered the tire. My apologies for not remembering the lady who helped me today, but she was amazing at trying to figure out how to get me a tire on a Sunday which is the worst day for a employee not to have ordered a tire as most places don’t have enough help to go get parts to bring back. Lucky the lady I delt with said they had a different tire that would fit my car and she discounted it to match the tire price Jacob was supposed to order. Thank you so much . You are great At customer service. Jacob on the other hand, might want to take a lesson from this lady.
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December 2023 by Walter Gay
I got there at 7:00am they said I would have to wait 3 hrs. to get my front end looked at. I will never go back. The Firestone in Lockhart, TX. are 100% better that the one in San Marcos, TX.
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November 2023 by Jamie C.
I will never take my car to Firestone again! got my oil changed last week, $29.99 special deal. Not only was my oil over a quart full, it was still dirty! when my oil light came on after leaving Firestone, I called them, took it back in the next morning and they told me nothing was wrong and to check with Hyandai because they've had engine issues. I want my money refunded by these crooked idiots!
