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September 2024 by Herely Lopez
Justin Chong has been a great agent to me. Professional and very patient after so many appointments being pushed back. Will definitely get in contact with him again for future policies.
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September 2024 by jeff lynn
Justin Chong was knowledgeable, prompt, helpful, and courteous. Highly recommend him and Matt Patterson insurance agency.
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September 2024 by Jerry Howe
Your agent Justin Chong was very professional and nice to deal with my insurance needs. I appreciate the way he conducts his business.
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August 2024 by Jim Weber
Matt and everyone in his office has been great to work with.
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August 2024 by Marcos Vasquez
As a person straight out of college and moving out on my own for the first time, Farmers insurance provided an excellent transition to gaining my own policies. Specifically, Justin Chong, provided excellent customer service as he was exceptionally helpful and knowledgeable about all the questions, I had specific to my circumstances. I look forward to continued excellent service!
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July 2024 by Monk Parker
thanks Justin!
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June 2024 by Rob Siirila
Justin came up with a new proposal for home insurance that saved me 100's and improved my coverage. Good job!
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May 2024 by David Hargraves
Everyone at Matthew Patterson was very helpful and all changes required were quick and easy due to Jason Chong's attention to being prepared prior to reviewing my accounts. A very positive experience in a field of business that lately too often sows uncertainty in most consumers. Thanks, Jason.
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April 2024 by The J Media
Great team who educated me on my insurance!
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September 2023 by Bailey Cowey
Until recently I was happy with my coverage. I’ve been with Farmers for almost 15 years and in the last 3 the office staff at this location have not been able to keep up with any of our insurance needs changes. They are rude and disrespectful and have our commercial policy among others set up incorrectly.
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August 2023 by PJ Riley
Knowledgeable and caring people serving up a great product locally.
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July 2023 by John Harrod
Matt - handled all of my needs fast and easy!
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June 2023 by Dakota Jones
Filing a complaint against this specific agency. They have changed my policy twice without my knowledge. They kept claiming their system was broken so I couldn’t make payments through the app and they would call me to make manual payments that were higher and higher than the last time. They also used the fact I was a first time policy holder with no knowledge on insurance and how it works and used it to their fullest advantage and put something called an umbrella policy that I was never informed of. Come to find out you have to specify ask for this as it is a separate policy entirely and I am a young adult in her 20’s and would NEVER ASK OR NEED THIS. What I agreed to they changed, they ask me to make additional payments on top of my month to month to “catch up” when I ask what that means they give me a very broad explanation and no matter how many times I tell them I’m not understanding what they are saying they just say we are sorry that’s the best we can do to explain. I expressed many times how unsafe I feel with them and how unhappy I am and that I’m going to switch and they are now threatening to send my information to collections if I don’t pay what is owed to them that somehow happens to be more then a months worth payment on top of a cancellation fee that I was told would never happen. I am absolutely horrified and beyond stress with how this has been. I will be getting this resolved and I’m so happy I switched.
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October 2022 by Bailey Bottorf
Until recently I was happy with my coverage. I’ve been with Farmers for almost 15 years and in the last 3 the office staff at this location have not been able to keep up with any of our insurance needs changes. They are rude and disrespectful and have our commercial policy among others set up incorrectly.
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September 2022 by Dorothy Taylor
Great customer service. ?
