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June 2024 by Ana Cowan
Great experience
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May 2024 by Greg Gibson
almost don’t want to share this review because then the secret will be out…. but if you think you’ll find a better deal on (the specific brands they carry of ) tools, you’re kidding yourself!
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May 2024 by E Anderson
Great pricing on sale, horrible service.
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April 2024 by Rick E
Great place to go for the assortment.
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March 2024 by Preston Whitaker
Bought a tool, went on sale a day later. Asked to price match. Was told to just buy another if I wanted the discount. It was actually cheaper to pay a restocking fee and return shipping for the item, and just order another. Ridiculous.
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March 2024 by Patty D.
I have used Direct Tools many times with no problems, but this last order sent me shopping elsewhere. I ordered a "refurbished" Ryobi stick vacuum. It came in a cardboard box with no packing at all. The plastic latch that holds the waste container closed was broken off. I went to set up an exchange on their website and found the vacuum was 30% off. I asked if I could get the exchange as well as a refund for the 30%, but they said they had to get permission for that. I e-mailed back and forth numerous times with no answer. Finally they sent an RMA label to return the vacuum. I returned the vacuum, but when I checked my credit card for the refund, it was short the shipping. So, they send me a broken item and I have to pay the shipping on it? Unacceptable! I purchased the item new for less money.
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February 2024 by Tristen Pride
90% of their stock is Ryobi junk. Great staff though
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February 2024 by Jonathan Paek
Really great prices, and WHEN the tools work, they work great. When they don't, online customer service is quite the challenge..
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January 2024 by Paul
Just found out about this place, they had excellent deals on refurbished and blemished Ryobi tools. Will definitely be back to shop again. Staff was helpful, answering all questions and lending additional information about the tools & accessories. Store restocked sold out items just a few days later.
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January 2024 by Fernando Moncada
Great store has alot of great stuff. And they had sales . Would go again
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January 2024 by mario lasoya
Amazing deals, friendly staff and huge selection
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December 2023 by Lance
Look often for deals
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December 2023 by James Winterman
It's a shame that I would of saved 30% more money by buying tools on cyber Monday instead of Black Friday. Company wouldn't price match their price even though the items didn't even ship yet. Good tools though.
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November 2023 by This G.
They are running a bait and switch scheme with their reconditioned tools. They will not tell you in any way that if you buy a reconditioned tool from their site, that they can substitute items at their discretion. So on their site it says you'll get a tool with a 4ah battery and Rapid charger, they might send you a 2ah battery and standard charger. Not a big deal you think? It's actaully a difference of over $100 value in the case of the 40v line. They will in no way tell you about this policy on the product page, or on your cart, or during checkout, or anytime BEFORE taking your money. Believe me I checked. It's not there at all. Only till you receive the item and you notice that your were swindled, and only if you call them within 7 days of receiving the item, will they offer you an exchange or refund. And the exchange is only for another box of mystery parts, where there's a chance you can actually get even worse items. All this while they hold your money and you are missing all the deals on Amazon, Ebay, Home Depot Ryobi Days, etc. and you don't have the tool you need right now. If you complain about their criminal scheme, they'll point you to a random page on their website that says you might not get what the product page promised. That info wan't presented to you in any other form BEFORE they take your money. Only after you complain do they inform you of the existence of this policy. Any lawyers out there, take their number and start a class action lawsuit. Get paid and get us some justice.
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November 2023 by Don T.
Not a good experience for me. I tried using them to get a Ryobi leaf blower and battery that was a "factory blemish" and was sent an unusable item with the handle thread bolt stipped the plastic inside that held the other side of the bolt so I could not even insert the battery. I had to go through two reps repeating my entire problem and they never emailed the return shipping label but after contacting them again I received it. Then instead of replacing the blower as I asked, after they had my returned item for ten days, the just issued a refund instead so after about seventeen days I had no tool to do what I needed to do, even though when they received my blower they still had the item showing in stock. If you look them up in BBB you will see a lot of complaints so I wish I looked there before letting them waste my time and gasoline. Big thumbs down!
