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August 2024 by Greggory Heffley
Went in for a quote on Tuesday looking to replace one part on my vehicle. Quote was more than at the other place I had gone too. Didn’t use their services but with this quote alone they don’t seem reputable. Also didn’t want to print the quote out for me. Also wanted me to leave the car there before letting me know the full price.
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August 2024 by Jerry Schwarzbach
Great service and communication! No surprises, no pushback for declining some suggested services, and I like the updates over text.
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July 2024 by Liman Herrera
Went in for inspection, almost no wait time. Plan to come here for my automotive needs!
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July 2024 by Josh Crawford
I drove over 4 hours to have Jay and his team work on my truck after a friend highly recommended them. They are an extremely honest and trustworthy group of folks who exceeded my hopes, while alleviating my concerns. The office and shop staff are the type of people any company would be proud to employ.
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June 2024 by Gabriel Casas
They'll talk ya in n getcha. I spent 4800 and a month in shop on my work van to have to tow it back home. Would not recommend them to even chage wiper blades.
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April 2024 by Carlos Cortez
Excellent experience. Just what I hope for, but only occasionally get out there. They were able to make an appointment, keep it, diagnose the issue in hours, provide a detailed estimate delivered through email and text, a few hours later, my car was ready. Friendly, professional, and most importantly, competent. I will certainly hire them again, well done!
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March 2024 by Cassandra Tomaz
The best mechanic I’ve ever found, gave me a timeline on repairs and was finished before that, great price, beyond knowledgeable. Puts any “brand” dealership to shame with their amazing customer service. I tell anyone whose looking for a mechanic to go here.
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March 2024 by DeAnna Dean
Dealer Alternative is a great San Marcos business. My family uses their services, and they do great work. It’s nice to have a mechanic that I can trust.
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February 2024 by David Neundo
1 star due to a shady business practice of overcharging customers.
I suggest everyone to be very cautious.
I originally was told the diagnostic fee is $100. Came in, they diagnosed it and told me there is 3 small issues: car battery ground terminal had an aluminum piece that prevented a good connection, blinker connector needed to be cleaned and alternator bolt needed to be tightened. Received a phone call a few hours later to be told the total with fixes will be $330, diagnostic and an hour of labor. Math wasn’t mathing, 100 diagnostic + 150 for a full labor hour + tax isn’t 330. I called and tried to understand how the numbers came up and the manager wasn’t able to explain it and later told me he gave me a discount and came down to 280. After I received my car I asked again how the original $330 price came up, and was told that he charged me 2 labor hours which comes out to $150 each. Essentially playing it off as if it was a mistake and he’s just following what the system says. I then asked if the 100 diagnostic fee is standard across the board and was told it was. So there is no mistaking the total here. Reading through some of the replies to other bad reviews of other people feeling being overcharged allows you to give them the benefit of doubt. In this case there is none. They didn’t volunteer to tell me how the price breaks down either, and no initial explanation to the total until I advocated for myself.
In response to owner: “sorry you didn’t understand our billing process”. The owners response is trying to shift my review towards a “misunderstanding” on my part when in reality there is none. 100 for diagnostic and 150 for an hour of labor yet you were trying to charge me over 330. Not only are you lucky to charge someone 150 for a simple fix, to tighten a bolt and clean a connection but you tried to overcharge by 80 dollars. All together the repairs take 15 minutes even with “repair verification”.
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January 2024 by Jonathan Aguayo
Great customer service and they went above and beyond to help me out with my vehicle issue. I would definitely recommend this place to family and friends.
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November 2023 by John C.
This is the third time that my family has used Dealer Alternative Auto Repair. My 2000 F150 needed some care and new plugs and coils solved the problems. Many thanks! John C.
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October 2023 by Texas Ed
I recently visited this shop for a Texas Vehicle Safety Inspection. I arrived with a "low tire" warning light on my car. The service person gladly checked and filled all four tires. He was friendly and helpful. I had zero wait time for the inspection. The inspection went smoothly and quickly. I was pleased with the entire experience as I was in and out of this shop in a matter of maybe 15 minutes. I plan to return for all of my automotive type work.Service: Vehicle safety inspection
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October 2023 by Jeremy Martens
Christina in the office was incredibly professional and friendly. They got me in and out in under 15 minutes for an inspection. Also asked about their labor rate, and they are super competitively priced. Will bring my vehicles here in the future.
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October 2023 by Michelle Hurtado
Thanks for a great experience, Dealer Alternative Auto Care! The team here is professional and efficient. I appreciate the shuttle back to work too.Services: Tire rotations
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October 2023 by Cheri M.
My daughter is going to college in San Marcos and had to have her bumper reattached (clip broke). The owners were so kind to her and fixed her car quickly and for a great price. I'm so thankful to know she has a great shop close by and this mama doesn't have to worry that she'll be taken advantage of.
