Car Rental in San Marcos, TX

“I rented a car for 5 days and it was ready when I arrived at the San Marcos, TX site. The procedure was fast and efficient. The only problem I had was I had to change the date of return to one earlier than we had chosen. I tried for an entire day to call pressing the number on the phone to change or modify a reservation. My calls were never answered. I waited for 37 minutes at the longest when I then gave up. I drove there the day, (one day earlier than reserved) and had no problem. My point is that this is a very busy office and with 2 people working they didn't have time to answer the phone. They were fine with me doing that and all things worked out wll but it's a shame you have to go thru multiple unanswered phone calls. I will say the service reps were very nice and helpful.”

“It soooo rare to find front desk employees as nice as the ones at Hertz in San Marcos. Bevin and Del have helped me numerous times as I have had 2 totaled accidents and 3 fender benders over the past year. They are both very efficient, helpful, kind and patient. They made a stressful situation, not stressful. I will never go anywhere else for my rental. Oh, and on top of that, my first time going there, I went to the wrong location and was dropped off by an Uber. I ran into several of the corporate employees there who kindly offered to drive me to the correct location. Full service :)”

“I was in desperate need for a car after mine broke down on the day that I absolutely couldn't NOT have transportation. After calling another rental place and being told no cars were available, I was in full panic mode. But once Del answered the phone with a friendly voice, I felt a little better, and then when she didn't just send me to the website for my answers or to rent a car, I knew it was going to be ok. hWhen I went to pick up the car the next day she was in the office and so was Tammy. They were funny, upbeat, and very thorough!”