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May 2025 by Trey Compton
Bought the wrong thing and easily able to return it.
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May 2025 by Cindy Ramos
Staff was helpful and we bought a TV.
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May 2025 by Heather Pucheu
Geek squad helped me get my work email to work correctly on my new iPhone. They were so nice and did exactly what I asked.
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May 2025 by AJ Goodson
I had a good initial experience at this Best Buy location when purchasing a gaming laptop. The staff were friendly, and the customer service during the sale was solid. Unfortunately, that’s where the positives stopped.
Along with my laptop, the staff strongly recommended that I purchase a Microsoft 365 subscription. However, once I got home and set up my new device, I discovered that my existing Microsoft Office licenses had transferred over from my old laptop without issue—making the new subscription completely unnecessary.
Since the Microsoft 365 subscription cost $97.41, I looked into Best Buy’s return policy, which clearly stated that it was a returnable item. I was well within the return period, so I returned to the store expecting a straightforward resolution.
Instead, I was redirected from the customer service desk to a manager, who flat-out refused to process the return. Even when I pointed out the company’s official return policy, she dismissed it, saying my understanding was incorrect—without offering any clarity or alternative solutions. The only thing they offered was to cancel the subscription card, meaning I’d be left with nothing for the nearly $100 I had paid. That response felt not only unhelpful, but borderline disrespectful—especially considering I had just spent over $1,500 at this store just 13 days prior.
After getting nowhere in person, I called Best Buy’s customer service line from the Best Buy parking lot, which connected me to a call center. At that point, I had very little hope of a resolution. But to my complete surprise, I was connected with a representative named Akita, and she was outstanding. She listened carefully, reviewed the return policy, and processed my refund with no pushback or confusion. The entire process took approximately 9 minutes. Akita was professional, knowledgeable, and everything the in-store team was not. I truly appreciate her help and wish the local store staff had shown even half her level of competence and customer care.
It’s honestly disheartening that the store in my own country couldn’t assist me and that I had to rely on a call center halfway around the world to receive basic customer service. I expected better, especially after spending more than $1,500 at this location.
Based on this experience, I would not recommend shopping at this store. You may be pressured into buying unnecessary items, and if something goes wrong, don’t expect the in-store team to stand by their own policies or do what’s right. Fortunately, customer service still exists—just not here.
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May 2025 by Shawn Corbin
Friendly Staff
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May 2025 by Linda Navarre
Bought a Samsung range on March 23rd from the location in San Marcos. We did not install the unit until the 26th of April. We were never advised that we only had 15 days to return if something happened with the unit. The unit crashed and burn this morning. Have tried all the soft and hard resets and nothing will turn on. We have yard art in our kitchen and no way to cook. I will pay off the balance and closed the account. Should have paid more attention to your reviews.
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April 2025 by Ariyhan
bought a computer and after 3 months the computer stopped working. they told me to buy a certain battery and then told me i got the wrong one so i had to buy another. once it finally got fixed it stopped working the next day. ive been to the geek squad section so many times within the past week and each time the wait time is so long when there appears to be no line and loud laugher in the back. i understand they might be working but within 20 minutes of waiting they never once check up on you and give you an update on how long youre going to wait.
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July 2024 by Victoria Villarreal
workers do not know what they are talking about / give you wrong products. long lines with workers just standing around.
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June 2024 by Hector Jernandez
In this electronics, white goods and telephone store I found no offers but very stocked for the season I visited.
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June 2024 by Rogelio Gómez
I love this store
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June 2024 by Rey Tamez
I've always come here for all my camera items. It's the best place I know.
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June 2024 by Eli Short
Amazing staff. Always knowledgeable and very helpful
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June 2024 by Jerry Rodriguez
Did a return.
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June 2024 by ARMALLON
THE SEAFOOD PARTY Mmmmmmm
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June 2024 by Brach Thomas
This place sucks. I got here early to pick up an order and it’s still “processing”. Mean while I see lots of folks here doing nothing.
