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October 2022 by Sonja Moore
WORST experience ever. I have been trying to close an account for my deceased Aunt who passed in 2019. Every time I come in I get partial or incorrect information. Now I'm sitting in here waiting for an hour and a half because no one seems to know policy and procedures. I can't get out of here fast enough but I'm pretty sure that's not going to be the case. The staff was friendly enough but come in this is RIDICULOUS ? and I'm only giving 1 star because you can't go any lower.
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December 2021 by Nathan Mendenhall
ATM is not accepting deposits and drive thru window not open at all on weekends. Get with the 21st century PNC!
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November 2021 by RGV Dove
My elderly mother had been nervous about having to go in to the bank to update her account due to the changeover. She decided to call the bank at 4:30pm today and was connected with Lisa, Branch Manager. My mother said Lisa was so very helpful, patient, understanding and went out of her way to take care of updating my mother's account. She was on the phone for an hour. Thank you so very much Lisa!! My mother will sleep better tonight.
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November 2021 by Phil Foster
I thought BBVA was bad. PNC is even worse. Customer service sucks. I cannot use the app to transfer funds from my account to my landlord who is also a PNC customer.
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December 2020 by Texas Mike Bell
Bank officer Lisa Dorantes went above and beyond for me.
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November 2020 by Marco Flores
I’ve called 6 times and no answer.
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October 2020 by ActuallyWhatIMeant
The friendly customer service here—where they even know my name—makes the drive worth it. I haven’t changed banks even though there isn’t a BBVA in the town we moved to two years ago.
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January 2020 by mr farmerswife
The friendly customer service here—where they even know my name—makes the drive worth it. I haven’t changed banks even though there isn’t a BBVA in the town we moved to two years ago.
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December 2019 by Rez
Great staff.
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November 2019 by David B
This place is disgusting. They have nasty stains on their chairs for people to sit while they are waiting. I preferred to stand for the 30 min wait. The carpet is worn and stained and the smell is horrendous somewhat between a baby’s diaper and mildewed carpet. Not to mentioned they don’t bother to tell you their ridiculous wire fees before the transaction. Yes I’ll take some responsibility for not asking but it’s typical courtesy at most banks.
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August 2019 by Derek Choate
Wish I could provide 0 stars. Tried calling the last 20 minutes before closing, no one answered the phone and we arrived right before closing and they had already locked up and left. We have multiple accounts and will be moving them. So disappointed with the service at this branch. We live 25 miles from the branch and our local atm has been out of money for weeks. Not worth it at all to continue using this bank!!!
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February 2019 by Angelica Ramirez
They are amazing until the moment the building closes even on a Friday. Lisa and David go above and beyond to ensure the guest experience.
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November 2018 by Carly C.
Love love love this bank. Been with them for 4+ years and have never had any problems, an exceptional experience. The employees are wonderful and already know me whenever I come in- fantastic customer service. They are so efficient and helpful and always have a basket of lollipops so that's a plus!
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April 2017 by Jeremy Davis
If you can help it, don't go to this location. Went through the drive through to deposit my paycheck before class and they held me up for 30 minutes telling me they weren't going to give my debit card back because I shouldn't have access to my own account that I've been using for years to pay my bills. There were no other customers so it wasn't busy or anything. The lady, wish I asked her name, didn't even appoligise when she realised it was her fault and she was wrong. So unless you want to risk being locked out of your account for no reason, go somewhere else.
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March 2017 by Karmelita Straight
Great service with great hours! What more could you ask for? ( don't answer that ðŸ˜) just enjoy the service they offer.
