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November 2023 by jacob lusk
This credit union is never open when you need it to be. If you work a job, then you won't be getting to the bank while it's open. Not to mention that most of their banks aren't even open on the weekends
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August 2019 by Clay S.
The manager, Nancy is fantastic. I've been with Austin Telco for years and this is a great office.
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April 2019 by Serhiy Zhykin
Very transparent! Competent staff! Daniel, who is one of the account managers at the branch was GREAT! I came in to sign up for a business account, Daniel and her staff prepared the necessary paperwork quickly and correctly. I was in and out in 20 minutes. Also outstanding rates on loans. Very professional. Thank you!
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April 2019 by Kara Meyers
I can't say enough about how terrible this bank is. The staff is friendly enough but when you work for a bank stuck in the 1980s it's hard to be proud of where you work. Online banking is a joke. If you swipe your card more than once at the same place it locks for “fraud†and if it's on a weekend then there is no one to call and unfreeze your card. So you will go without access to money. If you are anywhere outside of Austin/San Marcos then there are no atms. So there's that added bonus of being charged to access your money. Oh and let's not forget the incredibly long check hold times. My sister and I cashed a check for the same amount from the same place. Her bank released the funds 3 days later, this bank, still waiting..... going on 7 days now. For a check!!! Looking forward to closing this account and never doing business with them again. I'm willing to bet the positive reviews on here are from friends of people that work there.
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November 2018 by Rachel Martin
Wonderful Credit Union and fast service!! My husband and I have been members for over 11 years.
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November 2018 by daven molina
Branch Manager is very friendly and super helpful.
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September 2018 by Kara W.
This has to be the worst bank ever! What ever you do, do not open an account here unless you never want access to your money. I wish I could give them zero stars. Current situation, I was issued a bank card that doesn't work. No one available to help on the weekends. Now I'm told to take time out of my work day to fix THEIR mistake. Avoid avoid avoid!!
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April 2018 by Moriah Griesbach
I cannot say enough great things about this credit union. Amazing staff, outstanding rates on loans, and I have never had any problems with hidden fees (and what bank can you say that about nowadays?). They are easy to use and very professional.
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December 2017 by Kara Wheeler
Probably one of the worst credit unions around. Do you want a bank where you feel like they know you? This isn't it. Do you want a bank that never has a working ATM? Well this is the bank for you. I especially like after banking with them for years, they still hold checks for 3-5 business days. Hell the pawn shop down the street will cash your check before your own bank will. I don't overdraft my account and I'm employed by the government but still get checks held for days. I can't use an ATM south of Hays County without being charged. I would recommend any bank besides this one.
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September 2017 by Amy Akers
Terrible business practices. They cannot make any decisions even when presented with a court order. Their excuse is that there are no "upper managment" availible. I'd caution anyone from opening an account here. Nancy Kennedy, Assistant Branch manager is very nice but even as branch manager she is not authorized to make seemingly everyday decisions. She was able to somehow "make it happen" in 30min but I feel for those who would ussualy have to wait a day or two to continue their business transaction.
