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October 2024 by Frank Barcenas
Customer service at this bank is top tier. Very friendly staff and never feel I’m a bother with questions
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July 2024 by Nora Garza
Opened a savings account, lobby was closed, Cassandra Mata helped get everything done in the drive thru. Very courteous, great customer service. Helped me get it done quickly answered all my questions.
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December 2023 by Barbara Neil Anderson
Tried full day toget. Help accessing account. At 5:45 in the evening was giving given information and told to try logging on in an hour or two. Did not work. Tried the next morning. Did not work. Was told agent was off for the weekend but I should call there would be two other people who could assist me. They are not answering the phones. And I cannot get my account information. Very poor service.
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November 2023 by Carlos M
Best bank period
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December 2022 by Estela P.
Excellent professional, courteous customer service in every location. #Expert#Good Location#Very Professional
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October 2022 by Jose Baltazar
Great area for me
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October 2022 by Jose Alfredo Baltazar
(Translated by Google) great area for me(Original)Genial area para mi
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October 2022 by Alejandro Mendoza
The mobile app is troublesome having me re-input username, password, and enable number. Fingerprint stoped working. Gas stations deny me even though I have sufficient funds available.
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March 2022 by Servando Luna Jr
FCB misses the COMMUNITY experience in their name. I called asking about notary public services; they confirmed the availability. I stopped by but was rejected for not being a customer. Two employees were eager to share this fact, simultaneously. Offering to pay had no positive effect. I had been considering opening an account to avoid driving to Brownsville for services. Perhaps one day FCB will consider including the entire COMMUNITY with the hope more locals would be impressed by their generosity & star service to entrust their saving to them.l wish the bank, its employees, & account holders well; I will consider other local banks with real community service.
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November 2019 by Joseph Galarza
Great customer service.
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July 2017 by Iliana Pena
Not a reliable service! ladies from the drive thru take forever to process transactions during the morning, then you call the number in web site and no one answers the phone NEVER.
