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May 2025 by Dwayne Brown
Quick in and out
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April 2025 by Emily Herrejon
Abel Garcia is such a helpful banker! My family has been needing the services of Wells Fargo a lot the past year and he has helped us with every appointment. Truly above and beyond assistance that makes our appointments smooth and he answers all our questions. Very kind and personable banker, we thank him so much!!
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February 2025 by Shem Brown
God forbid you need to call them for something and speak with a human being. Their automated system is horrendous
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January 2025 by Tricia De Leon
Went into the branch to deposit a check that was issued to my maiden name while my account has my married name. I called ahead of time to ask what I needed to do to deposit this check cause I understand there is a name discrepancy, and rightfully so, I'm to be questioned. I was told to take some proof of the name change, and that will help me deposit my check without the hassle of asking the check issuer to re-issue it with my married name. The branch manager, Anna, was quick to greet me when I walked in and took notice of the documents in my hand and made sure to ask me some questions about my visit. I appreciate the attentiveness and concern. I was good to go after explaining my situation. I didn't wait that long in line, and it wasn't very busy, but customers nonetheless. I was helped by a gentleman whose name I forgot (sorry!) who was effecient and professional and had me in and out in under 10 min... if that. Overall, I had a great customer service experience. It helps to be prepared by calling ahead to the Wells Fargo customer service and asking what you might need to bring if doing something like what I did.
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January 2025 by William Desbien
Time to close my accounts with WF. The last year wait times have been horrendous. Very few tellers working. Was followed from this location and robbed. Now they won't give you deposit tickets to take. Filling out deposit tickets after you pull up will make the horrendously slow lines slower. Brilliant.
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January 2025 by Kenneth Munoz
worst Wells Fargo ever
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October 2024 by Manee
Amazing customer service. Abel was a dream , he made my visit wonderful, it was so refreshing. Thanks Abel!!
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July 2024 by Art “The Silverback” B.E.
One teller taking care of three different lanes is unexpected. This doesn’t include multiple transactions of one customer. While other employees are walking behind teller. Average wait time with one customer ahead of you is 20 to 30 minutes (wait).
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May 2024 by Christy Castillo
12:28 waiting in line for 20 minutes. Only one teller. Worst location.
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May 2024 by Jacobo Rivera
Slowest bank in America
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April 2024 by duyen le
Service too bad and slow
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April 2024 by Angel Juarez
5 Customers ahead of me, waited 26 minutes on 2 tellers working, normally go to Millitary Branch (had always been great for me) 2 days ago just learned it was closed and needed to find another location, here at Potranco and 1604 is understaffed for the amount of customers also, in and out parking lot to get back to Potranco Rd is not easy, 2 stars as staff helped me with no problems.
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April 2024 by Waywardsuol
Helpful attentive staff. I came on Saturday and waited a bit longer than I'd like but I could tell the people ahead of me were dealing with more complex transactions besides simple withdrawals/ deposits.
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April 2024 by D S
Worst branch in San Antonio. Over 30 minute wait for drive thru. Inexperienced people working here. Save yourself time and the hassle and take your business elsewhere.
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April 2024 by Jeff and Tami Essenburgh
Rodney Taylor saved our closing on property. Had an issue depositing funds on time and he fixed it. So thankful for his help. Wonderful customer service!
