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June 2025 by Kyle
Hello 👋 got a letter from WF to get my Dads safe box 🗃️ to reclaim behalf of my mother ! When to this locations and Mr Joe and Ms Nina help me and my family with this situation and also gave us cold water on hot day I super appreciate their help and professionalism
Respectfully thank you
By the way praise god and Nina Amen 🙏
Kyle
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April 2025 by Jack Inman
Horrible service
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March 2025 by Isabel Campos
I had an Excellent experience at Wells Fargo off Bandera rd. The staff was amazing, the manager Mr. Perez was extremely helpful. Butch, Danielle and Ruben were courteous and helpful
We has gone to a bigger branch, and I was told to Open our account on line. Didn't even try to see when the had an opening fir an appointment. But I am glad we met great people at WF off Bandera. Thank you!!!
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November 2024 by Safwa Ameer
The worst branch ever. They never respond to phone calls.
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October 2024 by Michelle My Belle
Best experience ever at any wells Fargo ever! Al should travel for WF teaching other branches including their Branch President how to treat a customer! Listen up board of directors! I'll be emailing them!
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September 2024 by Banis Towing
I come to the bank every day to make deposits for a company. Every day it takes forever just to do a deposit in the drive-through. Sitting in the drive-through over 20 minutes just to do a simple deposit. They have one person working the window and it takes them forever. Y’all need to do better!
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September 2024 by Cary Henry
I’ve been here an hour trying to get a cashiers check to transfer my employers 401k. I’ve provided three different forms of ID, and now am having to wait for the manager to “call it in”. All to get MY money from the bank. I opened my account three weeks ago and it has been a PITA every step of the way. On top of it all, they have one teller working the front, one teller working drive through, and a supervisor and assistant manager doing nothing while an average of 6 people are waiting in line. First thing I’m doing when I get back home is opening an account somewhere else.
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July 2024 by Justin Young
Always understaffed sooooooo slow...
Chase Bank is much better, plus they don't use you as revenue generation!
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June 2024 by Frank Vasquez
I thought banks are suppose to retire old beat up bills. Monica (who needs to change her attitude) refused to accept a dollar bill because it was to beat up for the machine to accept. I take deposits all the time and never have any issues unless I get her. She seriously needs to go.
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May 2024 by David Cole
I was waiting for the bank to open. I was there just 5min before they open and one of the women said I had to move. And then they called the police on me. Absolutely disgusting and ridiculous. Horrible customer care. The women was rude and had a “I’m better then you” attitude.
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May 2024 by DJ CLOROX
They literally have one person on the counter who is being trained on a Friday. We have been waiting forever and the new person has an attitude, like I get it your stressed cause people are upset, but you need to learn to act professional and respectful. Currently 6 people in line for over 30 minutes
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April 2024 by Rhonda DiMartino
I have ALWAYS received nothing less than outstanding customer service every time I visit this location. The entire staff, as well as the Branch Manager, Al have consistently provided me and my entire family an exemplary, friendly and professional experience. Although this branch is relatively small, it effectively serves our community & beyond.
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April 2024 by ChoiceEnvironments
Only one teller. She was nice. Always only one teller. They earn so much. Rich peoples greed knows no bounds.
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February 2024 by I Michael R.
My Bank ....Personal and Business Helotes Branch is awesome!!! Corporate sold my Mortgage right before I could pay it off..... to Mr Cooper. They seem k so far. Mr Cooper is very responsive!!! Over all Well Fargo is about as good or better than most Banks around. Only Frost Bank beats them at this time....
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December 2023 by No Lies
They need to fix their freaking ATM machine and they only have one, clerks are not able to help besides with all the withdrawal fees they should've more than one ATM. instead of make you feel more comfortable you walk out upset ?
