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August 2024 by Baris Bakioglu
I tried to withdraw money on the cashier desk and I’m an international customer. All these years, I had no problem of depositing money but when it comes to withdraw, the branch asked for three different ID, my passport and three times of debit card confirmation on pos machine. It’s pretty annoying not to be able to withdraw your own money and I think the issue is the incapable staff of the branch.
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June 2024 by Dayi Beltran
This bank is one of the worst. There is a guy here who never has the desire to work. I see him as being a bit racist. And in less than a month I have had four appointments with him and he never gives a solution and doesn't give a good explanation for everything. What you tell yourself is always negative. I am totally disappointed to be a customer of this bank.
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April 2024 by Samuel Zghoul
Been Coming Here For 3 Years Everyone Knows Me. I Come In Without An ID All The Time. I Came Today The Same Women That Helps Me Withdraw Cash & Makes Cashiers Checks Said I Need An ID To Help You. NOT COMING BACK TO THIS LOCATION.
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March 2024 by Joe B.
god awful, literally accused us of stealing our own money. manager said couldnt assist in any way as someone was actively withdrawing money from our account. lied and told us our account was frozen. had to file complaints with cfpb and the occ and the bbb to get our money back. wells fargo barely even wanted to assist after this. got refunded the money after several months (it was found to be obvious fraud) and immediately closed the account. if youre able to bank with navy federal, they are far superior in every way.
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February 2024 by Daniel Martinez
Got there at 9:30am... doors were locked. They open at 9. Waisted my time
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November 2023 by Jorge Gandara
Stayed in line with only me and another guy for 45 minutes. Ridiculous
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October 2023 by Scot Pennington
Very friendly and helpful tellers at the drive thru.
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July 2023 by Daniel Cabrera
The chaser helenisa is so rude ?
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January 2023 by Maria KrisTina Teran
I have been banking with this branch for almost 3 years. Every time I go in, they are very professional and nice. Keep up the AWSUM job!!!
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October 2022 by Anthony Z.
I love banking with Wells Fargo. The branch on Medical has been my go-to branch ever since I moved to San Antonio. The teller, Helenesy, always makes my experience personable, efficient, and I leave feeling valued as a customer. Thank you, Helenesy, for your 5-star customer service!
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August 2022 by Anthony L
If you need to get something at a teller window at this branch you'll be stuck waiting 25 mins in line since they seem to think one teller window is enough. 4 people waiting for 25 mins, while they service one person taking care of everything in the world. You need to bring back full service to the drive through if you're going to have this kind of service inside.
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July 2022 by Chad Blevins
The line at their place is ridiculous. Waiting for 1 hour for them to get you taken care of does not make since. Hire more people or get the manager involved to help during the peak demand.
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June 2022 by Warren Ocasio
Fast and friendly service.
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January 2022 by Michael Beltran
I've been waiting at least 40 minutes in drive thru. Decided to go in lobby...big mistake!Spoke with rhe manager and just asked me to wait. Very poor customer service.If it wasn't for my employer banking here I would never come here!
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October 2021 by Dana S.
My husband had an appointment at 1:30, showed up at 1:23 was told no one was there. They were all at lunch. Short staffed because people called in sick. This, after being given the run around by another branch and sent to this one to get something notarized because the other bank didn't have a notary. A bank... did not have... a notary. Really? How bad do you have to suck to not have a notary when that is required for almost half the business in banking. People working there could not have cared less. They do not believe I. Customer Service and really don't care if they keep your business or not. Demonstrated over 4 visits to the bank in the last two weeks. Look for a bank that cares... any bank except Wells Fargo.
