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June 2024 by Violet Grace
If I could give zero stars, I would. I’ve NEVER been to a Wells Fargo and been treated so rudely as I was here. I’ve been with Wells Fargo for almost 20 years…20!! And I usually go to ATMs to deposit cash, no big deal, right? I just have had tellers who have miscounted my money before and so I hardly go inside. Anyways. Seeing as they have a 30 bill limit. I had to do multiple transactions, I always take pauses if anyone else gets behind me, and then once they leave go back. You COULD SEE I’m DEPOSITING CASH, not taking it. However I had not one…but TWO different employees (who looked to be managers) come out separate occasions to check if I put something on the ATM. Meanwhile they were PEAKING OUT THE WINDOWS, to SEE I was DEPOSITING CASH. Are you serious??? That was extremely rude and absolutely uncalled for. Needless to say I will NEVER be coming to this damn location ever again. I should have read the reviews, apparently they’re known for being awful and rude here. Word of advice, DO BETTER, work on your social skills, and hospitality. I could understand if I was loitering and acting weird. But if you are PEAKING out the window and looking at what I’m doing on the ATM, that’s weird, but you could clearly see I wasn’t planting anything. I had my small wallet and my phone. What could I do? Hide a card read machine in my damn leggings? Or my thin TINY wallet. Absolutely ridiculous.
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March 2024 by nick sinopoli
They celebrate extended bank holidays.
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February 2024 by Mrs F.
Not professional, bad location, and environment. Rude Staff! Loud talking just ghetto. They yell your info out loud!
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January 2024 by Eraww 35
Would give this place negative stars if I could. Manager is a joke and is so lazy, use to be a good place to come and do business but I see Wells Fargo continues to go down hill. Don’t waste your time here just switch banks before it’s too late.
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December 2023 by Andres Ceniseros
Awesome friendly service.
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November 2023 by Al M
Excellent service ?
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September 2023 by John doe
So called 8 times today, once from right out in front of the branch. No one answered. I asked the large man with the beard why they don't answer their phone. He said he was busy with customers. Interestingly enough, no one was in the branch. He also said that they were too busy to rent me a safe deposit box, and I would have to make an appointment again in an empty lobby. Well, after 23 years, I am done with Wells Fargo and PNC right across the street, which has better hours and time to sign me up right now.
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June 2023 by Meighann C.
These people are the worst banking system I have ever witnessed. Customer service tells you one thing, in the bank tells you another, and then you finally jump through all their hoops and they refuse to help you because they aren't sure they have enough time before closing even though they are holding your account hostage. Despicable behavior.
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February 2023 by Warren Ocasio
Drive thru line too slow, narrow drive with no way to get out of line if you don't want to wait. I felt trapped and when it was finally my turn, I escaped without doing my transaction. I just wanted to get away.
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February 2023 by Juan Echeveste
Did not want to do this but John the ‘manager’ at this location has mismanaged his staff to the point where sometimes we’re allowed to have service and sometimes not depending on the teller. We’re a multimillion dollar business and there’s no excuse to lack on consistency, especially when you have the proper identification to withdraw money that is crucial to having your business run. Today he shorted my colleague $500 and to make matters worse proceeded to bad mouth me during his transaction. How unprofessional. We are absolutely disgusted by this behavior and mismanagement of money, time and staff.
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January 2023 by Juana Echeveste
Did not want to do this but John the ‘manager’ at this location has mismanaged his staff to the point where sometimes we’re allowed to have service and sometimes not depending on the teller. We’re a multimillion dollar business and there’s no excuse to lack on consistency, especially when you have the proper identification to withdraw money that is crucial to having your business run. Today he shorted my colleague $500 and to make matters worse proceeded to bad mouth me during his transaction. How unprofessional. We are absolutely disgusted by this behavior and mismanagement of money, time and staff.
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October 2022 by Karen Vasquez
Outstanding customer service!!! Every time I go thru the drive thru bank teller Salma remembers me and addresses me by name and always ask how I am doing. Love the warm customer service that she displays because now days it is lost. So Thank you Salma for always taking care of my banking needs!!!!
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October 2022 by Ajiah Goodlow
Horrible experience, i got a account here and wish I didn't. Will be switching banks.
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August 2022 by Julian Garcia
Always understaffed at drive through. Waiting 28min to service a vehicle is amateurish at best. Its not like your counting change....
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November 2020 by Jen Glynn
I'm always so impressed by this branch. I was opening a business checking account online and due to a complication, I had to go into the branch today in person. The phone help yesterday got me an appointment right away. Gilbert is a prince. He navigated my banking issue carefully and thoroughly so that I now have confidence that it was done correctly. Plus, he was so pleasant. Really anytime I've gone into this branch I feel well taken care of. I know they are doing their best during Covid-19 precautions and cleaning every surface well in between patrons. I smelled a little whiff of bleach--not a bad thing! lolExcellent service aside, I do wish there were some way to have a little more privacy when talking one-on-one with a banker, While I know there were very few people in the building, I didn't like having to say personal information so loudly to overcome both distancing and mask interference. That was really my only complaint. Friendly tellers both at the desk and in the drive-thru are what made me choose to open my account with them in the first place.
