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October 2023 by Janna Reeves
I fail to understand the point of a 3pm vaccine appointment when I was not even able to be seen until nearly 3:40pm. This negative review isn’t for the staff, they were nothing but kind and accommodating. But why is it that the store is allowing these appointments to be made when they don’t even provide their Pharmacy enough resources to see everybody in a timely manner at the allotted appointment time. Do better by your employees.
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October 2023 by Raquel Martinez
If I can do a review without a start I will. This pharmacy I transfer my medication because the Pharmacist Edith is been always very helpful and she care for the patients. But the pharmacist UK has the worst side manera with the patients. The past weekend Friday, Saturday and Sunday I was trying to get my medication for pain I’m a CPRS patient.They keep putting me on hold Saturday I wait for 3 and 1/2 hours . Finally at 4:48 the pharmacist UK answer and in a very rude tone she told me that they will not have the medication until next week. And that I need to wait. And this is the 3 time that I felt mistreated by this pharmacist UK She ask only my name and she apparently knew who I was. Anyway this is the worst pharmacist that in my 63 years and 40 years in the medical field that I knew. Use this Walgreens at your own risk.
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October 2023 by Matasha
In regards to the pharmacy: why are you working in an industry to serve customers with a horrible attitude? Absolutely disgusting behavior, the woman who administers vaccines. Would not recommend the pharmacy here, ever. Even if it is convenient, please go elsewhere.
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August 2023 by John Hughes
Very grateful for Walgreens pharmacy staff this week. I have tricare. My special needs son had a special medication that no military hospital could get for over 6 weeks. The Walgreens staff scrambled and got a 2 week supply to prevent a gap and is working to get more. Thanks!
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July 2023 by Robert Castro
Always I ve had a great experience coming to pick up my prescription at Walgreens located in Huebner rd by 1604 W , but today well TODAY was a whole different story one lady with blue hair and glasses was really rude and unprofessional to me they let me there waiting for more than an hour because the prescription wasn’t ready at the moment but HER SARCASTIC face of joke to the customer tells you how careless is the service for us the one who needs a good service specially when u come from a hospital and you don’t feel good I hope this might correct that bad issue and other people don’t have to go through a horrible experience
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June 2023 by Heather Malone
Made an appointment to get a vaccine 3 days ago. Arrived for our appointment to be told they don’t have the vaccine in stock. When I inquired why we would be allowed to make an appointment, I was told that they don’t keep track of inventory. The tech offered to check another pharmacy down the road and the pharmacist said they didn’t have any on Friday so they wouldn’t have any today. Very annoyed.
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June 2023 by JP Perez
Had a vaccination appointment set. Show up and am told by the pharmacy staff that they ran out of vaccinations two days ago. No communication received. Poor communication, do not recommend this location.
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November 2022 by Nina Chuks
Been to many pharmacies and I simply love the pharmacy staff here, they work really hard and are very friendly and helpful bunch. From the looks of things the pharmacy has gotten way busier so walgreens send them additional help back there ASAP. I signed up for text and emails alerts which has been great because I now have updates without having to call or waste time in line. Thanks ladies; UK, Iris, Edith for all you do.
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November 2022 by Courtney Meier (Courtney HM)
Pharmacy staffed well & moving people pretty reasonably considering the Covid/flu season in high gear.
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October 2022 by C Alyse D.
I waited forever at the pharmacy and just as I'm tired of waiting and walk away she literally yells that's she's ready. Worst experience.
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January 2022 by Jon R.
Walgreens in general is the worst pharmacy I've ever used. We used to use cvs which I never had a problem with, but my employer cut them out of our network. Walgreens is consistently SLOW. They have the most inefficient pharmacy. After 20 minutes of waiting in line behind 2 cars, I decided to write this review and am still behind one car. It's also significantly more ghetto than cvs. It's dirty and the people in the pharmacy have the worst customer service. If I could give it zero stars I would. I hate Walgreens
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December 2021 by Michael T.
This is a review for the Walgreens on Huebner and 1604, San Antonio, TX. Wife had an emergency prescription that cost $1200 out of pocket, and that insurance needed to preapprove before covering. Insurance suggested that I ask Walgreens if they'd let me pay out of pocket and get the prescription immediately, as my wife was in a lot of pain, and then rerun the purchase in a day or two - once the drug was preapproved, and then we'd get approximately a $900 refund from insurance. Barely got the words out of my mouth when the gal (whom I'm guessing ran the night shift) said no way. She wouldn't do it - no ifs, ands, or buts. This was 2 days before Christmas and $900 was not in our budget and my goal was to get the medicine immediately and hope to get a refund over the next couple of days. Refund or not, I was going to get the medicine that night. The Walgreens lady oozed "your problem not mine" and offered no real explanation of why she couldn't help out, as the insurance company requested. So I told her to transfer the prescription to CVS, and we will see if they can do it. Called CVS immediately and they said no problem - transferred the prescription and we did exactly as my insurance suggested, and my wife got her prescription that night, and the next day, we got the refund. CVS told me they do this on occasion and it's not a problem - even found me an additional $200 discount. What really chapped my hide, was that the lady at Walgreens took it upon herself to call my sick wife immediately after I left Walgreens and told her that I refused to pay for the prescription because of the cost - which upset my wife, as she hadn't heard the new plans from me yet. Everybody has bad days, I get that. But this appears to me to be her nature, bad day or not, and she probably shouldn't be working in a customer-related field. I would absolutely NOT recommend this Walgreens!
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November 2021 by Top 1% of Google Reviewers
Update 01/11/2021 amazing customer service by cashier Romero! My favorite walgreens in San Antonio!What started off as a bad experience with walgreens photo app saying my photos were ready when they were not.....ended up being my best customer service experience in San Antonio. My problem was immediately fixed by a wonderful professional employee named Santos in the photo department. She turned my frown upside down. This walgreens is highly rated for customer service and cleanliness.
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September 2021 by Robin P.
The worst pharmacy ever. Finally switched after the constant lack of competence. Use another pharmacy and save yourself many headaches
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August 2021 by Chase Conrad
Made a 12:30pm appointment to get a Covid testing, and got there early btw, and finally pulled up to the window at 1:30pm and was told I’d have to wait another 30 minutes while they take their lunch break. Are you kidding?! I’m surprised this location even has a 2.7 rating, that’s beyond generous. Don’t come here!!!
