-
August 2021 by Rui W.
Worst car wash ever been to , the machine broke my antenna on my car , they took all my information and told me some one gonna call me to fix it , no response at all . And I went back to talk to the manager , manager told me to call the cooperate office , nobody reply , it been 2 month now . Nothing .
-
September 2019 by George L.
I've visited many Wash Tubs from SanAntonio to Austin and all are great! I live in Austin now and frequent around Rock and Georgetown. Both are great and I am always excited to be greeted by Bonnie!
-
May 2018 by Braeden B.
AT THE JUDSON AND NACO WASH TUB 5/6/18 GOT HERE AT 3:52 PM Really annoyed/upset got back from the coast and I had bugs all over the front of my car The manager came over to my car and just was trying to scrape them Off by hand I walked up to the worker cause he saw the manager do that so he thought it was OK to do that I said hey man I usually use the bitters location and if the front end doesn't come out good they take it back and power wash it again he thought that was un heard of they stopped took it out of the normal dry and shine line and now it's just sitting over in the lot right next to it (picture in comments) it's been there about 15 min and now has customers/employees cars parked right next to it. A little upset that the manager can't even inspect good quality that I am paying for....I like wash tub but I'm extremely dissatisfied UPDATE ITs 4:50PM they stated they they called it out and there is a sponge stain all over the front and they are having to rewash the vehicle. THANKFUL FOR THE DETAIL GUY DIDN'T GET HIS NAME but he noticed the absolute displeasure on how I'm getting treated. UPDATE ITS 5:07PM I asked to speak to Chris the manager of the washtub and boy his customer service is unbelievable disheartening so much so I would consider getting him some customer service training from corporate because having someone like that represent y'all company is unbelievable. With my conversation with Chris I said I need to speak to you you've walked by my car 5 times and haven't even paused to say "huh" I wonder what's wrong he said yeah I know they moved your car over there they said they were taking care of it. I told him for someone who is supposed to set the example your not doing a great job! And was arguing to me about how he gas 10 other things to watch over when I watched him chit chat with some employees while my car was over there just sitting in the lot. SHOUT OUR TO ROB THE DETAILER AND JAY THE EMPLOYEE THEY HAVE WAY MORE MANAGERIAL CHARACTERISTICS THEN CHRIS HAS!!!!!! 5stars for them.
