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December 2025 by Reagan Reynolds
Arian helped me, he was very informative and made sure I understood everything and got me the best rate!
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December 2025 by gian soto
Got a Fantastic Deal ...
Received a New Google Pixel 10... WOW ... Deal !!!
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December 2025 by Denise Moreno
Pretty great experience. Very straight forward guy(Andrew) helped out, quite knowledgeable. Answered every question I had. Received the first bill after transferring from another phone company, and had no surprises. Even received the credit for trade in pretty fast and no issues.
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December 2025 by marlene rodirguez
Aside from wait times great customer service happy with my new phone
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December 2025 by Gustavo Reyes
Awesome service thanks
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December 2025 by Vu V Nguyen (T)
Be aware when you choose to come to store as they do not stay true to their words. Please refer to my photos attached to this statement. On 12/2/2025, the Verizon store had an advertisement outside stating “Bring your phone bill, we’ll beat it.” I brought in my T-Mobile bill showing that I paid $204 a month in which they quoted me $256 a month. Over $50 more than my current bill, making it false advertisement. I was willing to pay more because I wanted to try out a new service but since my T-Mobile bill was already paid until 12/21/2025, I didn’t want to port over until then. Verizon told me that I could come back on the 21st to do the port but needed my social security number beforehand to run a credit check and place me into their system in order to give me free activation and the first months charge on them since I brought my own device and didn’t have to buy a phone from them. They gave me a few papers to sign, in which they stated that they it was simply just consent to give them the right to run a credit check, but it was truly a consent form. On 12/13/2025, I received a $663 bill from Verizon. I brought it to their store and asked why I hadn’t used their services yet, haven’t ported my number yet, and how it was not the 21st yet but already got charged. They told me that they’d credit my bill so that I wouldn’t have to pay. I asked for a form of proof for this statement and told the manager that I no longer felt comfortable switching over because of the false bill they charged me. He then stated that he’d only give me the receipt to credit the bill if I came back on the 21st to switch to Verizon, otherwise he wouldn’t provide me with any form of proof. I felt immense pressure from their customer service. I went ahead and dialed Verizon, to see if they could help me cancel the porting number over because the store refused to do it. I then found out that on 12/2/2025, they lied to me and already started porting over on the 2nd. The service I had received from this store was unacceptable. I got charged $663 from 12/2 to 12/13 without ever having even used their services solely because they told me to sign documents that weren’t what they said they were and constantly cornering me into using their services.
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December 2025 by Danny G
December 1, 2025
Horrible customer service. The employee was not attentive at all—very short, rude responses and clearly didn’t want to be there. If interacting with customers feels like a burden, retail probably isn’t the right job. Definitely not the experience I expected from Verizon.
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November 2025 by RA Ca
went to get an iphone 17 at full price and was told “ apple store will be better for you”. they didn’t want to help the customer they wanted a commission sale.
avoid this place unless you want to be someone’s spiff. best buy sold a phone with no issues or “apple store would be better”.
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November 2025 by Alan Aragon
Clean place however they do lack customer service
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November 2025 by Jasmine Biondi
I arrived at the store at 3 I waited for 30min just to check in and it was a other hour of waiting and I just left because there was no movement I much rather wait at home for delivery then waist my time in a store I was very disappointed in the lack of customer service. No greeting, no check ins. Tons of employees in the back coming in and out of the employee area. I try to go in store to upgrade because they get compensation First time in this store and I will not be coming back. Verizon is a flagship company and should be that way across the board by far the worst managed Verizon store I’ve ever experienced. And I’m absolutely baffled. As I know this is not the SOP
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November 2025 by Laura Whitmer
Horrible everything. 3rd time going in there to get a new phone and they consistently leave you standing there without any interaction for a minimum of 30minutes to an hour while employees stare at you. Absolutely avoid this location. Terrible representation of Verizon.
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November 2025 by Nuri Puri
Amazing customer service the sales person was very knowledgeable aside from the wait time it was worth the switch Eli and Gabriel were awesome
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November 2024 by Daniel Latourette
Gabriel was SUPER helpful to my dumb self. For real he showed more patience and respect than he should have to. I legit had a DUMB problem that most people woulda been totally okay with refusing to help with.
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October 2024 by Jenn Quiroz
Came in tried to get some assistance on upgrading three of my four phone lines. I kept getting passed around from person to person the manager instead of helping me pass me as somebody else and then went and help somebody else as though he was too good to help me, but then proceeded to help other customers in front of me so I ended up here for over two hours. Definitely going to reach out to corporate 100% unacceptable and unprofessional
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October 2024 by Miguel Inclan
Read stories from customers. Not good for business. Submitted application for employment without realizing the ramifications of the establishment. Decided to withdraw my application for employment. If a manager doesn't care, is not a risk i want to join into.
