Verizon offers cellular services and devices. The process of ordering and canceling phones can be very time consuming and hectic, leading some customers to feel that representatives lack interest. However, other visits reveal a great experience with very knowledgeable, helpful, and professional staff. Specific employees are noted for going above and beyond, being extremely helpful, polite, and friendly. They answer all questions, are open about the process and fees, and handle customers in a timely manner with a great attitude, patience, and a smile throughout lengthy processes. This good customer service makes all the difference, leading to recommendations for anyone looking to meet their cellular needs.
Isak at Russell Cellular is very knowledgeable and helpful. A good guy. Good customer service makes all the difference! I would recommend this location to anyone who is looking for a great store to meet their cellular needs.
March 2022
I came to this store needing a new iPhone, and Isak was extremely helpful! He answered all of my questions and was very open about the process and the fees included with the purchase. Everyone else there was also friendly as well. Overall, it was a great experience!
March 2022
Gina was very polite, friendly and very knowledgeable about devices. She was the only one in office and handled every customer in a timely manner. Great service.
