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June 2024 by Patricia Dean
Had a hard time with customer service
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June 2024 by collin schlein (creeperdeath100)
Honestly im impressed and honestly disappointed with the lies that come out of the Manager Antonys mouth…. Constantly tells lies and doesn’t give me the real price about what my bill would be… luckily i still have faith in verizon just not in Anthony
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June 2024 by amanda schlein
Anthony lied to me.
And some guy I'm assuming manager said I was 6 days too late to return device but I was told the wrong price in the beginning. So I didn't know I wanted to return it till I realized got lied to !!
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June 2024 by John C
I was there with my GF. They were super friendly. Very helpful. Her phone was going out. They hooked her up with the phone she asked for. Did a complete setup for her. Highly recommend this store. Elmi (hope I spelled his name right). Was the employee who helped us.
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May 2024 by Len Walh
Needed to get a new phone. Told them I needed the most basic line. They asked me if I had a business which I do. I mostly use my phone for my business. They pushed, & pushed this plan with 2 lines. I told him I would be fine with one. Insisted that two would be better. Better deal, better monthly payment. It’s been nothing but stress and problems. I’ve had to go back to the store several times. Which means I have to cancel appointments. Wasting time, wasting gas money. I couldn’t make calls from my business line yesterday. My clients can’t text me, my texts don’t deliver. It’s been the most unpleasant, aggravating experience. I need a functioning phone, I just need one line. I need it to do what it’s meant to do. This felt like a horrible car sales experience where the sale is first before taking care of the customer. Never should a business prioritize the sale over the client.
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March 2024 by Iris Loera
Verizon here needs to train their representatives some true customers service!!
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March 2024 by Tee
Very nice staff
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February 2024 by Zuehaely H.
Me and my boyfriend went in there today to start a new plan, and the reps. were at the door and ready to help. Valentine was the sales rep. that helped us today to set that new plan up. THEY DID AMAZINGGG. Valentine was so helpful and guided us through all our options.
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February 2024 by A B.
Customer service person, Phil, was incredibly rude to me .. He is the reason I will never use Verizon again. And obviously they don't care or they wouldn't allow someone to treat people in the manner I was treated. There are kind and patient individuals who need jobs. Please hire them!
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February 2024 by Harold Davis II
The workers at the store were very helpful, quick and knowledgeable.
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February 2024 by Brian Jacobson
Great support!
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February 2024 by jesse ortiz
Mandy & Louie were awesome !Thank You
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February 2024 by Karon R.
Horrible service with Verizon on Bulverde Rd and in Spring Branch. Responded to one of their Ads for trading in eligible phones and getting free IPhone 15's and it turned out to be a joke and the mgr turned out to be a jerk. Got the phones, but they don't tell you about all of the hidden costs. Don't use a private retailer. Their attitude is "too bad". The tech's were nice but my fill reflected services they did not perform (data transfer). When I asked about it, the mgr said that if I needed it in the future, they would do it. I asked him why they didn't do it when we first got the phones and he couldn't answer that. That's when we needed it done. He got mad and hung up on me. He needs a lesson in customer relations. DO NOT RECOMMEND DOING BUSINESS WITH THIS GUY OR AT EITHER OF HIS STORES!
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January 2024 by Jari Vasarainen
Confused about their service. The app on the phone doesn't really work. Their payment terminal doesn't work. The personal service works and prices are fair. I might try another service provider as I am not convinced.
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January 2024 by J Bernal
⚠️Buyer beware ⚠️I came in as a new customer interested in the $1000phone trade promotion but turned out to be a scam. I was very disappointed with how the promotion was handled.I was told my phone qualified, and that I was going to be paying a certain monthly amount and that I would also be receiving a military service discount and a discount for my current job, but instead they added an extra phone line to my account that I was completely unaware of and then saw I was only getting $400 for the phone instead of the $1000 that was promised during the sale, and on top of that the 400 was only going to be a $11 a month credit for 3 years.After this I felt extremely deceived and want to get legal advice.
