-
May 2024 by L Williams
Louie at the center was extremely helpful. During a very busy time (I believe a convention at the resort was ending) I brought items in without a box. Louie happily retrieved a box from the dock and packed my items very nicely! OUTSTANDING CUSTOMER SERVICE!
-
June 2023 by Jonathan Reyes
Great for guests at the hotel
-
February 2022 by Oui C'est Moi ValE
This UPS Location is *Inside the La Cantera Resort. * I will never go there again.It IS actually a Business Center- for LA CANTERA HOTEL Guests, where They can take advantage of using (minimal) UPS Services.UPS shop is confusing to locate, as there is Not a single Sign indicating " this " supposed" UPS " Store " is * Inside a Resort Hotel.You must take up parking spaces in front - meant for Guests.You must Walk about 500' thru the winding halls of this impressive Resort to find this " UPS/Business Center. "Hotel Staff are respectful, thoughtful & helpful- it was 11am when I 'finally found' this 'ups.' Their hours are 9 a.m. - 4pm.The sole UPS Employee was nowhere to be found. Hotel Staff attempted df to loc as te UPS employee! I was carrying a 15 lb bag and boxes to be returned by UPS. I waited 15 long min.Not a very positive experience.I did learn La CANTERA has I exemplary staff!
-
November 2021 by Ron Skaria
Wow, incredibly helpful team that helped expedite a last minute wedding card order. They got it done next day and the manager Rachel helped expedite everything and clearly explained everything to me. Very much appreciated!!Also amazing that this is located within la cantera resort - so useful
-
April 2021 by The Maknae
The worst: $5 fee on top of shipping expenses, even for Amazon returns, because they are a "non-traditional" UPS store. You call the number listed on Google and they NEVER pick up, the clerk will give you some BS for not being there during business hours and has a bad attitude: Will make you feel its YOUR fault you came during business hours and she happens to be away "helping hotel customers" as she told the previous reviewer... yeah right, that's why no one picks up the phone... EVER always away from the office "helping guests" total BS. Safe yourself from a bad experience and go to "traditional" AKA decent and professional UPS store, like UTSA, The Rim or De Zavala. I am even sure the clerk or owner will have some sassy reply to this review as she did with someone else, justifying unprofessional behavior. DO NOT COME HERE
-
April 2021 by Gerald Haley, Jr.
Been waiting for someone to help me! It’s been over 20 minutes. Had to get clearance from security to access the UPS store inside of the resort & spa! Don’t send your packages here!
-
December 2018 by Steve K.
It's quite small! Ok, this "UPS Store" is kind of unusual. It's actually a very small space (office) inside of a hotel. You will NOT see any signage for it and you will have to ask a hotel worker where it is, once you are inside the hotel. In addition we had to ask a hotel worker to page someone (another hotel worker I think) to open the door and service our needs. My suggestion would be to avoid this one and look for a 'real' one, unless you are actually staying at the hotel.
-
November 2018 by Kathy M.
Wonderful, friendly staff! ALWAYS greeted with a smile! Alice and the others who work here are top notch. It seems rare to find places so helpful anymore!
-
August 2018 by mimi monaco
i sent this review to wrong address. I did not go here
-
July 2018 by Cat B.
I have been going to this UPS store for years now. They always have a friendly staff. I see Cindy and Alice mostly and they are always so nice and helpful. You know you have good employees when they recognize their customers!!
-
April 2018 by J Stephen O.
Dropped off an Amazon package today and was very impressed with the rep at the store. Friendly and professional. She really made the experience great. She also helped me with a product item and what she would do to help me get it. That's awesome service.
-
December 2017 by William F.
BUYER BEWARE! DO NOT SHIP WITH THIS COMPANY! I sent Football tickets to a client on Wednesday through the UPS at The RIM. I paid around $25 to have them arrived 'GUARANTEED' by Friday to Dallas. They arrived in Dallas Friday night to the UPS hub due to the snow. I called UPS on Saturday to see if they could deliver them a day late and they said 'no'. Even though I paid for Friday delivery!! Then I asked for my $25 back since they did not live up to there GUARANTEED arrival. NOT TO MENTION I HAD TO PAY FOR NEW FOOTBALL TICKETS! The General Manger at the UPS store at The RIM said she could not refund my money. WHAT!!! All she wanted to do was to blame it on the snow even though on Saturday the tickets were 30 minutes away from my clients house and it was NOT SNOWING or ICY! If I could give this store a ZERO I would as the General Manager was one of the rudest persons I have ever met. I told her I would never use her services again. After that she started screaming at me to never come into her store again and she was kicking me out. How can you be kicked out of a place you don t want do business with anyways?? I will now speak with CORP UPS to try to resolve this matter. FED Ex here I come! By the way they are right next door and everyone I dealt with at Fed Ex today was pleasant and helpful.
-
December 2017 by Helen B.
If I could give a 0 star I would. If you need to send an email to them so they can print their label prepare to spend $1.75 for them to receive the email and $0.14 for them to print it. Unbelievable- considering their parking is horrible and you can barely get in the door. The people that work there are nice and I know they don't have control of the prices but COME ON! Use USPO !!!
-
November 2017 by Gloria W.
I came here to get some important documents taking care of for my unborn daughter. Well Honey, CINDY was so unhelpful, non caring and impolite. I was trying to email a document and send it to myself. 11.00 later I walked out an unhappy customer. I had to figure out how to use the computer myself only for the email not to be working properly. Thanks for not doing your job.. after reading other reviews I m not taking it personal as it seems this woman is like this with everyone. Bad business.
-
August 2017 by TheCapo C.
Ok, so I am calmed down. I think. I needed to have a document notarized with both mine and my wifes signature on it, which means coordination with time, the boys, her work. We finally found ourselves with 25 minutes extra before dropping her at work, kids are behaving themselves in the back seat, I already printed out the form, the wife has filled it out while we drove. IDs in hand, I go to The UPS STORE 5218 on La Cantera, right across the street from her work--everything is ready--a ll we need to do is each sign the form in front of the notary, and mail it off, grab a quick coffee for her and drop her at work. Finely Tuned Machine. Que the UPS store employee. dear God. I stand in line behind one person, and notice, this guy seems extraordinarily slow. But, we still have 20 minutes. I finally get my chance, I show him the document, explain i need him to notarize myself, and my wife, who is in the car with the kids, and then i will return to settle up. I ask if he is the notary, as there is no one else there. he looks at me oddly, I ask again, are you a notary? He looks at me and says......yes, I am a notary. My god, I explained the entire need and task in less time for him to answer that question. He takes the document, and begins to read it, its a simple form amending something the hospital messed yup on one of the kids birth certificates. SIMPLE task. he reads it, and reads it, Im starting to simmer. He says, ok, do you have your ID, well yes, its on the counter next to the form you've been reading like its a Tale Of Two Cities. I ask him if I can sign the form now so i can change places with my wife, who is in the car with the twins. He looks at me again....I say, Can I sign the form now? So, I sign and send in the wife. I wait in the car with the kids, now its 10 minutes to spare. So much for her coffee. But, at least this will finally be done, the state actually had another amendment for 6 months already, and had just told us we needed this additional. So close. 5 minutes pass and im thinking why is a signature taking so long. She finally comes out and she looks pissed. She says the guy won't notarize it. What? Huh? we have 3 minutes left. I run in and ask what is the problem, he says my signature on the form (which I signed in front of him) doesn't match the signature on my Drivers license, signed 5 years ago as Russ, not Russell--are you kidding me? The form is filled out as my full name, and I signed my full name. So, he wont sign it, he says she doesn't have to sign it because he wont notarize it. WTF? I am now done, I grab everything away from him, and tell him I cannot believe what is going on, and get the wife to work across the street 5 minutes late. Guys name is Santiago Guerra--apparently not only the Notary but assistant manager as well, must have been all of 20 years old--and I have seen boxes of rocks with more sense. I knew it the second i saw him that this was not going to go quickly, I had no idea i was dealing with a complete and utter moron as well. Nothing was accomplished, kids are crying, no coffee for Jerusel, she is late for work, no form for the state, and this guy just stands there smiling and waving have a nice day.
