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March 2024 by LeAnn
Male worker with glasses was not competent in correctly processing my Happy Return and could not provide solutions for the inability to check how many return items were needing to be scanned causing me to have to reach out to the merchant who was unable to refund me or provide a new code since I only had one code for two return items. Now I’m unable to be refunded and out of money because of the UPS worker that couldn’t scan the necessary items. Very frustrating
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March 2024 by kenny l
I’ve seen some negative reviews but I’ve always had great experiences. We have used this UPS Store for over4 years and the staff is very helpful and courteous.
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February 2024 by Jerry Martinez
I wanted to take a moment to express my sincere appreciation for the exceptional service I have consistently received at your UPS location over the past year.Since I started visiting your establishment less than a year ago, I have been continuously impressed by the level of customer service and professionalism exhibited by your staff. In particular, I would like to highlight the outstanding service provided by Afarin Edwards, Manager - Printing Specialist.Afarin recently went above and beyond to assist me with a rushed printing order for important business documents. Not only did she complete the task efficiently, but her expert recommendations on the type of printing and paper to enhance the quality of my documents truly made a difference. Thanks to her expertise, my business presentation was a success, and I received positive feedback from my colleagues and clients.I must commend Afarin for her dedication, attention to detail, and commitment to delivering excellent results. It is rare to come across individuals who not only meet but exceed customer expectations consistently. Afarin's professionalism and knowledge in her field are truly admirable.I would like to extend a big shout out to Afarin and the entire team at UPS for their outstanding service. The positive experiences I have had at your location have made a significant impact on me, and I look forward to continuing to work with such a reliable and customer-oriented team.Thank you once again for your exceptional service and for having such dedicated individuals like Afarin on your team. I will undoubtedly continue to recommend your UPS location to my friends and colleagues based on the excellent service I have received.
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February 2024 by Erin Campbell
I frequent this location often. This location has been extremely helpful especially in assisting me in printing and crafting items for work. Afarin, one of the owners is extremely helpful. Not only does does she help bring my project to life, I have seen her go out of her way to help customers with all their needs.
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February 2024 by Brett
Took a box in to ship out that had previously been used for shipping/distributing vodka from the manufacture. Reused that box packing up my order, paid for my label, and took in said box to ship out at this location. Lady at front desk says “we cannot accept this, it is a hazard due to it being labeled an alcohol box and they won’t accept.” I say ok, no biggie. She then offers to sell me a box that would fit for $12+, I tell her that won’t work I’ll just go get the markings covered and off the box if that’s the issue.Drive all the way back to this location again and hand the same lady the same box, this time with all identifying “alcohol” related a markings covered up - (it is a really colorful black and white box at this point.) She says she won’t accept again after I told her I will take off all markings!!!! Leave and go to a different location and they accept no issues ?. Thanks lady. ?Just cause you’re having a bad day doesn’t mean you take it out on your customer base. Will avoid at all cost now.
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February 2024 by Debra Brucks
Zack packed a family heirloom perfectly. It safely arrived on the exact day he said it would arrive. Thank you, Zack!
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February 2024 by Dominic Detore
UPS is a clown act. Worst mailing service in America by far. They lose everything and provide little to no help when needed. If I could give them negative stats I would. Better?
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February 2024 by Annie Bishop
Afarin is always welcoming and pleasant… She treats all of her costumers with outstanding service. I love coming to this UPS . All the employees there are wonderful .
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January 2024 by Michael Kohne
Exceptional support at the local UPS store in Leon Springs,TX!
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January 2024 by Chris Hiltpold
These guys ROCK. They provide excellent service and an excellent product I highly recommend this UPS Store and Afrin in particular
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January 2024 by Chad Keck
It feels like this location is always nickel and diming you somehow. I’ve been coming here for years and it’s once excuse after another making things hard on the customer.Recently it’s the $1 charge for USPS drop-offs which they know they can strong arm people into. They say it’s because they don’t have enough space, but the USPS bin is almost empty every time I’ve needed to drop something off.Even when I’m shipping and paying for other UPS items, they can’t just take my small package (almost always just one small padded envelope for small box). Nope, gotta pay up that $1 for doing a service that every single other UPS store I’ve ever been to does for free.I don’t think those $1 charges are worth the frustration to your customers, or the insignificant change to your bottom line. An idea that sounds good on paper, but is really bad in reality.
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January 2024 by Da Vinci L
Best UPS store around. Staff and owners are great. They always greet you and if there’s a line they get to you as fast as they can. Their service is first class. I use them for shipping, copying, notarizing, brochures and enlarging. Everything I have done there has always come out perfect. They pride themselves in getting your orders right!
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January 2024 by Elliot Lopez (Ezepol)
Best store! Yard signs, stickers, anything printed they can do it! amazing quality and service.
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January 2024 by Jesse G
I've used the printer services at this location for a myriad of different projects. They built customized business cards, magnetic signs for my company vehicles, etc. and the service has always been top notch. The quality of the products is amazing, and the staff, particularly Afarin, is delightful to work with. If you want to remember what great customer service feels like, I highly recommend using this store!
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January 2024 by Mobi Mechanix
I’ve used them many times for printing for both business and personal use from business cards to Christmas cards. My go to place they always take care of me 10/10
