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March 2024 by Katie Doublestein
11:00 haircut. Was told it would be “just a minute”. Waited a half hour searching for an employee, only to finally be told she still had to cut and dry another customer’s hair? Zero apologies or professionalism whatsoever.
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March 2024 by Anita Alvarado
The staff is amazing, helped me find what I was looking for, great service.
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February 2024 by Manuel Ortiz
Great help
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February 2024 by Naomi Czaja
I just bought a bottle of WOW for my hair and when I came home excited to try it it had nothing but water in it. I'm very angry at the moment. I didn't think to check for a seal.
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January 2024 by Liza Paiz
It is ok but they need more staff. So they can pay attention to customers.
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December 2023 by Kirsten Barocio
Worst customer service … Especially Christi (not sure if that’s how you spell his name it showed that on receipt) He has a big septum piercing. He was very rude for no reason . No help for customers they were just chatting away on what “song “ to play next …
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November 2023 by Lydia Carrillo
Warm welcome,so many things look at.
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October 2023 by Nadia Guzmán
I love the variety of products
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September 2023 by Destiny Guerra
Hairstylist, Teena, was so sweet and she knew exactly what I wanted.I got a shampoo and haircut.My haircut came out AMAZING!!!She did such a great job from consultation to end result. She was so reassuring, welcoming, and friendly.I hope to have her cut my hair again when I need it?
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August 2023 by Iza Nicole
Forgot to post but I believe the man Cristian checking out was wonderful but the (seems like) manager ignored me and when other other lady’s were right by me she asked them if they needed help not talking to me) but in my direction. I’ll probably keep going to other locations /aug7.
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August 2023 by Elizabeth Loredo (Lisa)
This is far the worst Ulta location in San Antonio. The entire evening team on 8/7/23 are very rude, and have the ugliest customer service skills. I will never shop here again. Management needs to train their team to welcome in their customers, if you see a customer, ask them if they need any help finding anything. No smiles, bad attitudes and can’t thank them for coming in, just awful.
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August 2023 by Purple Princess
I had to say excuse me ma'am pretty loud to get a price check(even the girl couldn't find the price)on as it turns out a very expensive travel size hairspray, she said. "I think it's 19 or 20 dollars" ?? I could understand (not pay) that price for a regular can, but good gravy, how many squirts were actually in that tiny can? I grew up here and couldn't believe the I'm better than you attitude/with the hand that went up, with the girl at the register, the guy behind her needs to check, I certainly believe they think they put their pants on better than the rest of. Or maybe, yes, this is it, they have got to be from a northern state. The transplants we get, make us look bad. Ulta leave your attitudes at your living quarters and try to be humble and kind. Pop down to Torrid, and take some lessons, they know how to treat a human,like a person.
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July 2023 by camila hernandez
One of the employees try to told me that I was stealing and he was very rude. Bad custom services
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June 2023 by Clare C
Stylist Anne has given me the Scalp Renew and Deep Conditioning Treatment several times now, and she is great! She cares for her client in the chair and makes sure you know everything she is doing and how it will benefit your hair and scalp. Afterwards, I always have her French Braid my hair and she does a fantastic job with that! I highly recommend Anne for any service! Thank you, Anne!
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May 2023 by DrumminJoseph
I had a wonderful experience getting my hair serviced at this location by the stylist named Anne. Very nice and genuine. Also definitely knew her way around my hair. She also knew what she was talking bout when it came to do with anything hair. I definitely recommend coming to get your hair serviced by her!
