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October 2024 by Floresita H
I see a lot of 5 star reviews that don't look real, and a lot of 1 star negative reviews, so I wanted to share a real experience. I took my outdoor cat here, she got sick very suddenly. You are charged a $103 deposit to be seen as an emergency walk in. There was no wait to be seen, and the vet tech explained the tests and procedures recommended, along with costs, which came to about $800 for bloodwork and x rays. The vet was very compassionate and she explained that my cat was having kidney failure and the prognosis was not good. Even with hospitalization she could die at any time, her condition was so bad. She recommended euthanasia, they gave me time to see my cat and decide what to do. So I paid $159 to have my cat put down, I will say the vet was very kind and the experience looked painless and peaceful. What made me feel odd was how much they prioritized making me pay in full before anything was done, while I was crying my eyes out. They gave pricey options for cremation and urns- over $1000! I opted to take my cat's body home in a cardboard box, which they called preparation for burial and charged $17.49 for. I know that vet care is not cheap, and I expect to pay for good care. I just feel that while the vet is very good, the emphasis is on making everyone pay right away. To pay $880 total, to run tests and put a cat to sleep feels excessive, but I wanted to leave an honest review, for you to decide.
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October 2024 by kburton1983
Their hours of operation state open at 7am but there was no vet there. We were refused service and told we couldn't wait for the vet. The tech sent us to mission animal hospital which was a much higher cost. We couldn't afford it so now I just have to watch my best friend suffer and slowly die. The vet tech sentenced my dog to díe, rather than let us wait in the car for 45 minutes for a vet to arrive
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October 2024 by Griselda Garcia
When I say this clinic has been a COMPLETE blessing to my fur baby and I, I am not over exaggerating!! I had been taking my fur baby to Angel of mercy, due to an episode that caused him to walk in circles. Long story short, they prescribed him meds and he no longer walks in circles. Well he had an episode where his head was tilted like a mild stroke or something. So I had to bring him to Town and Country. They treated him and he's been fine ever since.
Fast forward to tonight. My baby needed a refill so I called Angel of mercy, as they are the ones that initially prescribed his meds. Once I mentioned bringing him to Town and Country, Ronnie the tech, told me to continue to bring him to Town and Country, they would no longer refill his meds!!! The tech acted like a jealous girlfriend, refused to help me baby and hung up on me!! So I did exactly what she told me to do, I came to Town and Country and they were happy to help me with my baby's meds. All she said was, "We will help!!!"
I FREAKING love these people here! They are not on ego trips, they actually care about your baby!! They are kind, and ALWAYS present you with different options!! Believe me when I say, these are the people you want tending to your loved ones. Thank y'all soooo freaking much!! Blessings!!!
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October 2024 by alexis elizondo
I have had to absolute worst experience here. I had a better time putting down my elderly dog at a different vet than I have had servicing my dog here.
My dog came in with a 1.5 inch cut on her front paw. It took 2 hours for the doctor to see my dog, while we waiting in a waiting room. The doctor came in and informed me someone will be in to go over cost.
No information given other than I see the cut. “I only unwrapped one piece of tape because I could see the cut enough without unwrapping the full wrap”. Right from the start, half effort care was given to my injured dog.
In comes the vet tech to inform me of a $800-$1100 bill for the treatment. What treatment? Who knows. No one told me what they were going to do, just that they were going to treat the wound. “When I have her sedated I’ll be able to see better what needs to be done” not even a couple options of what could happen. Not a single one. I left my dog for what was documented as a 15-30 procedure for 4 more hours.
I picked my dog up, who was “sedated” yet was jumping when the vet tech brought her to me. From the moment I walked in my dog was obviously hyper active. Every one of the employees who saw her, expressed how hyper she was.
They were “out of antibiotics for her size” so sent me home with a prescription, adding that I would not be able to get them tonight, now that it was 9pm, and I could go to heb/cvs the next day. Now I’m not a doctor but?? Maybe in an emergency, provide me the pills and tell me to double up the dose?? Or is this emergency hospital completely out of antibodics??
My instructions were to remove the wrapping in 24 hours. I left them on for 48 to be sure nothing moved around. I’m assuming she received stitches because at this point I still have yet to be informed what exactly they did to my dog. I open the now bled through wrap to find the stitches open, and knots loose. I immediately call and the receptionist informs me they will let the doctor know there is an emergency. 30 minutes pass. No call. 1 hour passes. Still no call.
I bring my dog back in for a follow up and a new staff member helps my dog out of the car, jumping all around- while on the provided sedation pills- I let the tech know these are obviously not strong enough for her. I am now crying in the waiting room, the second doctor comes in asking what’s wrong…. Oh I don’t know??? My dog is injured??? I am in a pet hospital am I not? Did you read her chart? Review the treatment? Why am I crying?? Ma’am.
I am told at this point they are going to cut the skin off and let it naturally heal with the assistance of honey. Because my dog is “too active” for stitches.
I paid another $300 for basically more medication. 4 bottles of medication now. I pick up my dog after her second procedure in 3 days. The vet tech this time was helpful, informative and nice. Gave me all information that no one else provided.
Fast forward to now, a week later. My dogs wound has not improved in the slightest. She is left with the now 1x1 inch open wound to slowly heal. My “hyper active” dog is now forced to be sedated for over a month to allow her body to naturally heal because the $800 I spent for her to have her wound stitched closed, was “maybe rejected”.
Terrible. If you’ve made it this far. Don’t take your pets here. There are other places who care about your animal and you more. Who inform you on how to care for your pet back to health instead of asking for $100 at the door and give you half ass care.
Terrible terrible terrible.
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October 2024 by Nellie Barrera
Very patient with my Milo
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October 2024 by Christian Trigo
I’ve always felt like we’re in great hands with Tatiana! Her professionalism and passion for animals shine through in everything she does. It’s comforting to know that our pets are always well cared for, and her dedication gives us peace of mind every time. Highly recommend her services!
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October 2024 by Raquel Christopherson
Where to begin? On 10/13/24 at 5am, we had to take our GS to the ER because he was bleeding anytime he would try to urinate it got so bad it was bleeding on its own. We were there for a few hours and were told he had over a dozen bladder stones. There, they told us they couldn’t do the surgery in house. If I understood correctly it was because of the level of urgency. We were heartbroken because we knew our dog was in pain and we were at a loss on what to do.
Someone on Facebook referred us to Town and Country. We called as soon as I saw the recommendation. They were able to tell me if I were to bring him in they would be able to do the surgery the same day and gave me a rough estimate on the total cost. The staff was amazing from the moment we arrived to when we picked him up. When we arrived, staff was already looking at the documents the previous ER sent. We also didn’t have to wait in the lobby long before we were moved into a room. Dr. Mohammad Abdelhameed came in within 5 minutes of us being in the room and gave us the whole run down. When we agreed to the procedure, he let us know a tech would be back in to give us an explanation on the surgery breakdown. Our total was under the max amount of the estimate they had given us. Our boy was finally able to get his bladder stones removed and they were also able to neuter him while they were in surgery. They called l to update us when the surgery was over and told us he was ready for pick up at 8pm. When we arrived the technician was thorough on how the surgery went, even showed us the vile that was full of the stones they pulled out. Before surgery, during the breakdown of the total cost, they asked us if we would like his stones sent to a lab so we could be more sure what type of diet will be more effective, and we agreed to have the sent. After actually seeing the stones, the responsible thing to do was to send them off. The previous ER did prescribe a special kibble, in hopes to avoid future stones so T&C didn’t need to give a prescription. I wish I could remember the male techs name because he let us ask so many questions and was very detailed on what to expect and what to do after surgery. He stuck with us until we walked out the door.
For the staff:
I can’t thank you aok enough for everything you have done for our Hercules. He is our everything and I could not tell you how comfortable you guys made us feel, from the minute we stepped in and until we stepped out of your doors. Im so happy our follow up is with your clinic especially because I never felt this supportive with Hercules’ primary vet. We felt heard and could feel you all truly have a passion for what you do. We will always do business with you. THANK YOU! THANK YOU! THANK YOU!
- The Christophersons
If you ever need a clinic who cares, COME HERE! You are in good hands!
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October 2024 by Carlos Frederick
We have recently had to change vet offices. It was a scary change because sometimes you just never know. But I had previous communications with one of the doctors and she advised to give them a try, we did and very happy with the choice we made. Front desk is welcoming and easy to converse with, the techs are very thorough when giving you an estimate of the visit prior to service , which I love. Both doctors that we have seen were also very thorough. So far everything has been great.
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October 2024 by Natalia Blak
I’m so happy with the services my husband and I received at Town & country. We had rescued an injured kitten, no more than 5 weeks old. Had an injury on their tail with an infection. We were so worried about the potential outcome but the technicians and drs there were very informative and nice. I have had unfortunately bad experiences at veterinary hospitals before and definitely something I didn’t want to experience again but I’m glad I didn’t. They took care of our kitten and she’s healing up nicely. I’d like to thank Dr. Lauren for being such an angel with us and working with our budget. Definitely recommend their services.
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October 2024 by William Dunlap
Always helpful and eager to listen. Sometimes pushing extra items that are not necessay. I understand it is business. Open 24 hours and handel urgent emergencies.
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October 2024 by Kendall McCool
I have had to bring 2 of my babies here this year because they have eaten things they are not supposed to eat (I will now be throwing away everything in my house except the mattresses ?). Both times I have been anxious, scared out of my mind, and probably very annoying. Both times everyone here has taken such good care of both me and my mischievous furry imp children. Both vets I’ve talked to have been incredible, and every tech as well. Everyone at the front desk is so sweet, too—both during the day and whenever I came to pick them up at night. Thank you, thank you, thank you. From the bottom of my heart. ❤️
(The pictures of Fig are from before her surgery. She is currently in the Cone of Shame. Feeling zero shame.)
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October 2024 by Brianna
Brought my dog in to get checked out because of a cough. Staff was super friendly and appt was timely. Dr made recommendations but was not overly pushy like I’ve experienced other places.
Overall great experience and I will definitely use this office in the future if needed.
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October 2024 by Martha Surber
We love them. The staff is absolutely wonderful. They spoil our animals. But , it absolutely shows that they love the animals they care for. A before and after.
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October 2024 by Ben Price
We have an adult large breed and 2 puppies - all are Irish Wolfhounds. I am still working, so finding an available time to have the dogs looked at was typically inconvenient as other vet offices are usually open 8:00 to 5:30. With Town and Country, we are able to schedule evening appointments and also able to request our preferred Dr. All the staff have been very understanding and courteous. I will mention that this facility handles emergency cases, so we have had to wait a bit when an animal that is in distress arrives - which I completely understand, and would hope to receive that same triage if our dog needed immediate attention. As a side note, as our dogs are quite large, we usually wait in the car and the front desk will text us when it's time to bring them in. We suggest you give them a try.
Photos: The 2 puppies on the couch, me holding one of the puppies, the adult Wolfhound in front of our car.
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September 2024 by Briana Ynostrosa
This is my second visit here to the ER here and each time seems to get better. Not only is the front desk staff pleasant, but the vet techs and veterinarians truly care to take the time to listen, ask questions, and accommodate all your pets needs. It’s very refreshing to find a vet staff who is honest and cares for our pets as much as we do. Thank you for being awesome!
