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August 2024 by JaVanka McGee
⭐⭐⭐⭐⭐
Tory Burch is a truly unique retail location. The decor, colors, and overall atmosphere make you want to explore everything in the store. The staff greeted me right away and were accommodating. I initially went in to purchase a crossbody, but I found this stunning floral purse and fell in love immediately! While the picture might be a bit dark, the purse totally elevated my evening out. Highly recommend checking out this store!
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June 2024 by Saul Roldan
New location next to Neiman Marcus and Starbucks
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May 2024 by D H
They tried to tell me I was unable to return an item I purchased from the outlet. That it was store policy. I had to have a manager from the outlet call and correct them. Absolutely a waste of my time. Managers and employees should be better informed!
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May 2024 by Bella Hinojosa
I really appreciate the girl who helped me “Jasmine” very helpful & patient . I’ve spent a lot of money here but every time I have gone in there Rue has always been rude.He doesn’t say much just the expressions in his face & he’s a manager.I literally asked him a question & he walked away.I always order on line & if I don’t like the item I have to go back to the store & return. It’s sad that everytime I’m about to go I. There I’m hoping he’s not there he just makes me feel uncomfortable.Otjer than that I love that store!
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January 2024 by Joshy Jara
The girls are very friendly, I love the shoes in this place, the blonde girl who served me was super friendly and attentive, I will definitely return. I give her 5 stars ????
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October 2022 by Zahraa Kalalah
One of my favorite store!! The staff is friendly. Jackie always helps me.
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August 2022 by Jasmine Hays
This was my first visit to San Antonio and my husband was just showing me around. We stepped into Tory Burch, which happened to be the same location my husband bought me my first Tory Burch purse, and Isaac was so sweet and fun. We had a great time chatting and sipping some champagne. I really had a great experience and wanted to share :)
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January 2022 by Eiman Alsadah
One of my favorite store!! The staff is friendly. Jackie always helps me.
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December 2021 by Mariah
The employees were really nice and helpful, Jacquelyn greeted us with the most kind and warmest experience we’ve ever had at the mall. My first time ever stepping foot in a Tory Burch store and it was amazing! I will be back. Jacquelyn was really good at selling us a hand bag and a wallet, her style is immaculate. talking to her was like talking to an old friend somehow, it wasn’t ever awkward.
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December 2021 by Dani Silk
I’d give zero stars if I could. By far the worst experience I’ve ever had. I walk into the store and head to the shoes, since I know exactly what I want. I take one of the display shoes and sit and wait. Not once did any employee greet me or ask if I needed help. I notice one customer waiting by the shoes and I heard another in the dressing room. Both being assisted by one employee, Jasmine. As I’m waiting, I noticed almost all the other employees migrating to the back of the store. A few more customers walk in and they walk out and head straight to them, I STILL have not been greeted or ask I’ve I need assistance. Now I’m sitting on the couch, in plain sight, every employee at this point has made eye contact with me and still nothing. I’m not one to pull a “Karen” or make anything about race, however, I did notice that every single customer that came in and left after me, were white. And almost every employee rushed to help them. When the customers left, they all migrated straight to the back of the store as if it were empty. Again, I’m the last person to make ANYTHING about race, but in the 10-15 minutes I was waiting, I started noticing a pattern. I then asked for a manager, and thats when Jasmine came out. She apologized and actually gave me the time of day which took no more than 5 minutes. Target employees treat their customers one hundred times better than this. Now I get it, it’s a luxury store, you have a certain clientele you’re targeting. Maybe I was dressed or “looked” the part. But if an undercover shopper, top executive or CEO from Tory Burch decided to randomly come in wearing a baseball cap, yoga pants and not “look” the part, and got the same treatment I did today. Do you think you’d get any kind of praise or “Now that’s how you treat people”? It’s 2021 and you’re all adults, do you really need retraining on how to treat people? Have a blessed.
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October 2021 by Danielle S
I’d give zero stars if I could. By far the worst experience I’ve ever had. I walk into the store and head to the shoes, since I know exactly what I want. I take one of the display shoes and sit and wait. Not once did any employee greet me or ask if I needed help. I notice one customer waiting by the shoes and I heard another in the dressing room. Both being assisted by one employee, Jasmine. As I’m waiting, I noticed almost all the other employees migrating to the back of the store. A few more customers walk in and they walk out and head straight to them, I STILL have not been greeted or ask I’ve I need assistance. Now I’m sitting on the couch, in plain sight, every employee at this point has made eye contact with me and still nothing. I’m not one to pull a “Karen” or make anything about race, however, I did notice that every single customer that came in and left after me, were white. And almost every employee rushed to help them. When the customers left, they all migrated straight to the back of the store as if it were empty. Again, I’m the last person to make ANYTHING about race, but in the 10-15 minutes I was waiting, I started noticing a pattern. I then asked for a manager, and thats when Jasmine came out. She apologized and actually gave me the time of day which took no more than 5 minutes. Target employees treat their customers one hundred times better than this. Now I get it, it’s a luxury store, you have a certain clientele you’re targeting. Maybe I was dressed or “looked” the part. But if an undercover shopper, top executive or CEO from Tory Burch decided to randomly come in wearing a baseball cap, yoga pants and not “look” the part, and got the same treatment I did today. Do you think you’d get any kind of praise or “Now that’s how you treat people”? It’s 2021 and you’re all adults, do you really need retraining on how to treat people? Have a blessed.
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October 2021 by T and S.
Courtney provided an amazing experience with assisting us! Thank you!
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October 2021 by N d
If you want TB go to Neimans or Nordstrom
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October 2021 by Franchette Dyer
2nd time in Tory and I really like the Fall shoes and clothes.
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August 2021 by Emilio Canales
I’m highly disappointed with the lack of service my girlfriend and I received during out time inside the store. She was super excited about purchasing a specific item inside your store and instead of being assisted, all we were given were looks. The young gentleman in the suit at the door stared at us several times and the female employees walked past us every time without saying a word or acknowledging us. If I could take off this one star rating, I would! Tory Burch will no longer be considered a brand we will purchase in the future.
