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November 2023 by eli gomez
Don't know what happened here, but my wheels weren't even touched and they were calling my vehicle was ready. Really poor service at this location. And that's having a membership and I always tip. They were also using dirty towels to wipe vehicle down. I had to tell them the streaks were from the dirty towel. Really disappointed with this location.
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November 2023 by Kenneth F.
I do not really have anything negative about this Wash Tub location on Judson Rd. It was a great experience. Although the vacuuming could've been better, it is definitely worth the money. The wait was not that long. Probably around 30 min wait time until my truck was done. While my truck was getting dried off, I was speaking with a couple of the employees. He told me that this place has a family vibe. He loved working there. That means a lot. The service was great. I definitely recommend.
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October 2023 by Ted C.
I'm a repeat, long-time customer. When they do it right, though sometimes they're off their game, WashTub is the best car wash service in town--when you have time. It's not always super quick, but then, quality rarely is. Their turn-over rate sucks; new ppl learning the job, unfortunately, changes the quality of the product delivered. I was stunned when they let Chris go...and I have NO IDEA who the new manager(s) is/are. Experience is everything to me and customer service drives that experience! Most of the folks I'm in direct contact with have decent customer service presence, like Jason--the dude is a Master Service Rep; Ms Gwen is a Social Butterfly UN-expendable; and Chris is the unequivocal reason I'm still a client today! When new ppl fill those positions, I'm sorry, but my experience is not as positively memorable! The vacuum team, as expeditious as they're probably instructed to be, needs to slow down a little. My driver's seat OFTEN has to be redone, even though my ergonomic seat cushion is always removed from my chair (and flipped over) to the passenger seat, and never replaced without my direction. Little things frustrate me, true, but it's the little things they do well that keep me coming back.
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October 2023 by Missy H.
First visit here. Had my car serviced with the full detail package. Overall, my car looked great. The carpets were very well done. My only complaint is that my windshield still had dirty streaks along the edge and above the wipers. For the price, I should have had perfectly cleaned windows. But overall, my car is very clean.
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September 2023 by Danielle Duff
Don’t take your car here for wash I just got a new Honda crv 2024 and I’mSuppose to get free car washes from my dealership at the wash tub for a year I took it to them today and notice my parking sensor kept going off and nothing was behind when I got home. I saw two gentlemen wiping down my back bumper when they were drying it off and didn’t t think anything of it and I think they pushed it into to hard causing it to fall in the bumper. I tried to call them and no answer ! Now I have to take it to the dealership to get it fixed and I only had the car for a month with not recommended this wash tube
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September 2023 by mike gonzalez
Got my car detailed Sunday afternoon. Noticed a crack when I got. After driving to and from work Monday the crack tripled in size. Also, drips of wax still all over my car.
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September 2023 by Mohammed E Babiker
This carwash is awesome, people take care of your car at the exit of the carwash and wipe it down. They provide clean towels for the customers to use and return. They have two decent kinds of vacuum hoses allowing you to reach underneath your seat. I strongly recommend this wash car for everyone to go to.
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September 2023 by Carol Silvas
I was able to drive right up and get my car serviced. Marshall, Service advisor was polite but friendly. Irma, cashier, was friendly but inviting.Carol S.
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September 2023 by Samantha C.
They did a great job. Came in while they weren’t busy on Labor Day. Had the seats and carpet cleaned and their Super Clean detail. Looks and feels so much better!
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August 2023 by Jaime Rodriguez
They're obviously trying and doing an excellent job. I didn't even spend a lot and they took care of my car. 31$ package. Sam was the manager and the detailer I cannot remember but he did a fantastic job. My only gripe is the sweet lady in the front called it a silver fiat. Lol jk...
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August 2023 by Kenny
The outside of my vehicle was dirty, stained, and the inside of my vehicle was dusty, very dusty...I asked the gentleman who took my order, could it be cleaned. He said sure, but to do it complete would take an additional cleaning...never telling me what he was going to charge me or charge me for... MY MISTAKE!!! So when I took his ticket in, it was $123...I didn't complain as I figured they were going to a detail the vehicle...little did I realize until after I read the receipt, he charged me, in addition to a cleaning, a seat shampooing. I never requested an interior shapooing...but after the so called cleaning, I still had dust at the corners of my windshield and the corners of my radio area. It was my bad for not reading my receipt, but his bad for deceiving me in what I wanted and what he charged me for. Plus, the outside of my vehicle was not completely cleaned, which I found out after I complained about it, I was told that I had hard water stains which would require a more intense cleaning at an additional cost...I could go on, but I asked how to make a complaint of which I was handed a company handout with the phone number on it! Very disappointed!!! I will not give my business to this company again!Service: Full body wash
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July 2023 by Bria Nemecek
Quick service and well done cleaning job.Manager Chris was great. Making sure that everything looked good to me before I left.Definitely recommend!
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June 2023 by Meridith Lewis
Simple in & out at the Wash Tub. Decided to take my minivan to professionals to have it cleaned. Glad I did. Around 0900am met by employee who recorded vehicle & customer information & type of service requested at check in. He directed me inside to pay. It was $35 for their Express Service.. Not only were the staff at counter friendly found all the waiting customers (4) were too. It is a very comfortable area to wait. Less than an hour later, I was messaged & called over speaker system.that my vehicle was ready. Left by exit door to access my cleaned vehicle. A real WOW factor. The two year old van looked new again, right off the showroom floor. One of the managers standing next to my vehicle with driver door was open for me to get in. He also gave me directions how to get out on Judson Road. Be returning to the Wash Tub at least once a month & recommend their auto cleaning service to all my friends or anyone who wants to have one of best looking vehicles around. No change in my 2d visit. Continue to be impressed.
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June 2023 by Heather Gray
First time bringing our car here. All the employees were so nice. The issue I had was they didn’t vacuum out the whole car interior. They just did the front. The back was still dirty. For $31 it should have been done better. We tipped fairly, & didn’t realize until we got home it wasn’t vacuumed. My husband & I ultimately had to go hand vacuum and wipe down my car at another car wash after we left. Not sure if we’ll return.
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June 2023 by spencer b.
Pulled in hoping to get a car wash. Waited behind the same car for a long time until I was told that the owner of the car had taken the keys so it couldn't be moved. So, I was directed into a different line behind 3 other cars that showed up after me. Not only was that frustrating but about 2 minutes after they moved me into the other line, they got the keys and moved the car from the line I was just in. Instead of directing me back into that spot like they should have, they directed the other cars that showed up after me to that line. Essentially, moving me to the back of the line for nothing. Extremely frustrating since I had already waited a significant amount of time initially and no one seemed to notice or care that I had just been screwed out of 3-4 spots in line, not even the person who directed me to the other line. I left and won't be going back. Bad experience
