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September 2023 by Aaron Harris
Samantha Nicole is AMAZING. My iPhone 15 is prob the third I’ve gotten from her and every year she gives me 5⭐️ treatment. Definitely recommend going to see her
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September 2023 by Kristen Faz
Luis and Jose were extremely helpful when we came in to get a new phone. They helped us every step of the way to ensure setup was done properly and we're well informed about current deals and promotions we were able to utilize.
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June 2023 by Brigid Lopez
Horrible customer service! When I went in for the T-Mobile Tuesday free gift I was told there was a line when I attempted to ask where the line was I was cut off and told there was a line (again) when I again was going to ask where the line was I was cut off again by the employee and told I’m going to have to wait. I said I understand that but where is the line and with attitude I was told we are trying to check everyone in. My question never answered. This guy came at me with attitude the moment I walked into the store. He had long braids his name was Louis. I had taken my cousin to another location earlier and they were wonderful! No hassle and was in and out very quickly.
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June 2023 by Tiffany babe
Louis or Luis. Horrible customer service, needs to Learn how to talk to customers especially the older customers! Will never come to this location again !! Didn’t even want to take time to look up my account saying my phone wasn’t T-Mobile when he entered the wrong phone number all cause he was tryin to rush me out !
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June 2023 by Gerald Dilts
Louis made me feel like I was lying about even having a second number.
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March 2023 by Joe Carreon
By far the worse Customer service. They don't have order in the store to see who comes in first, they attend who they want. Not even acknowledged upon arrival. Wow.
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March 2023 by khrystyan martinez
This store is never helpful. Terrible customer service. Went in to try and buy a new phone and they said they couldn’t help that I would have to drive to the North Star mall location. Drove all the way to the North Star mall location and they were super helpful they also said that it wasn’t right for them to turn me away and that they have every capability to help they just didn’t want to. Another time I came to this location they activated a different phone and then didn’t check if it was actually activated and could make phone calls told us everything was good to go and then we had to go back because the phone didn’t work. It’s almost like they are only there to collect a check and not actually help people.
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March 2023 by Cora Casanova
Kate is AWESOME!!!! She is very patient, nice and extremely helpful!!!! Please go see her!!!!! I was extremely happy with her!!!!
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February 2023 by V62
No one helps. Honestly they (every employee) do the most to make you leave.They explain any issues you are having in the most complicated and run-around ways then remain silent. Or they pawn you off to the accessories manufactured websites. Corporate needs to close this location. Save some time and avoid this location.
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February 2023 by Alice Bright
Well Happy 2023 ya'll! I pray everyone is well and blessed to see a New Year! So, let's see get to this location! Dear Heart, you do not, I repeat, do not want to purchase a cell phone from this Store! I was waited on by Drew and Vic. I requested a plan that is geared towards Senior Citizens. Went through the process, answered the questions and was given my phone. Well, needless to say, after I returned to my residence, plugged the phone in so it could charge, a funny thing happened! The phone kept beeping! Turned it off, reconnected it again, and it still beeped. I was told I would have to take it back to the store. And I did. Returned the phone, asked for my refund, and was told the $56.20 I was charged was the activation fee and that was non refundable. Absolutely NO WHERE ON THE RECEIPT DOES IT STIPULATE THAT WAS AN ACTIVATION FEE! I called the Corporate Office for T Mobile and was told I would have to wait 30 days for a refund!
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December 2022 by Wendy Cardona
Super helpful!!! Kate helped me out and she treated me as a friend.Very patient too.
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November 2022 by Elizabeth Valdez
Tequilas and Andrews service is absolutely amazing. Great customer service skills as well as patience. I came in purchased 2 phones and a tablet at T Mobile. I would definitely recommend you come here for yr cellular needs
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November 2022 by Elizabeth Morales
Tequilas and Andrews service is absolutely amazing. Great customer service skills as well as patience. I came in purchased 2 phones and a tablet at T Mobile. I would definitely recommend you come here for yr cellular needs
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November 2022 by KNJ Diaz (KoKo)
Teqiula is so awesome. She help us out. Definitely coming back to see her soon.
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October 2022 by Marcus
What a pleasant experience it was for me to have been been assisted by acting manager Tequiula. Super knowledgeable and fun. I recommend checking in and gearing up with any new phones lines or equipment. Thank you, Tequiluia
