-
January 2024 by Dylan Saenz
great customer service !
-
January 2024 by Daniel Martinez
Excellent service from the employees. Every time I go they help me and receive me kindly, they also speak Spanish very well and understand everything, very professional indeed, excellent team.
-
January 2024 by Yaczira Dominguez
Terrible service . They tell you something at the time of purchase and then it's not that and when you go to ask they don't give you solutions. The truth is that it seems disrespectful to me
-
January 2024 by Marcelino Molina
Excellent customer service
-
December 2023 by roy b
I would recommend anybody come to the vance Jackson tmobile to ask for Samantha. She is the best. She went above and beyond.
-
December 2023 by Tina Houser
They sat around when they could have stayed 3 min after 6pm since they sat around for 20nmin when I got off the phone and left they were still kicking it all I wanted was to replace my sim thanks for nothing
-
December 2023 by Felicia Lee
Worst customer service. I don’t know what else to do but write several bad reviews. I’m trying to cancel my plan and I’ve been transferred several times then hung up on. (Over 2 hrs on hold) they can’t help me because it’s a business plan. That I will be charged for a full month when the cycle started 2 days ago and they can see there has been no activity on the 4 line. Never again. Do no sign up for T-mobile business worst if it’s a 3rd party signing you up! Best thing I’ve done is to switch to Verizon!
-
November 2023 by Joey Ramirez
Been a customer of over 17 1/2 years when the staff resorts to lies to make a sell that's pretty sad and the manager is too busy on phone calls to even speak to you T-Mobile has lost it customer service it's to busy trying to see how much money it can get out of the customer it seems like it changes it's so call policy to avoid doing the right thing .
-
November 2023 by Earlzell Lewis
Samantha was a great representative and helped quickly and efficiently and was very professional and friendly I would recommend this location to any one
-
October 2023 by Nancy L.St. John
Always a very very long wait. Now if you pay at location.. they add additional $5.00!! Ridiculous in my opinion. Searching now for new carrier definitely. Also, new trainees are more important than those waiting in lobby. ? ? ?
-
September 2023 by Michelle Phillips
Moses was excellent. Got me in and out with a new phone fairly quickly. Professional
-
September 2023 by andygv _
Thank you Kevin! He was a great help and great employee!
-
July 2023 by Al Iorio
What a freak show. Went there on a Sunday to buy a phone. The husky Hispanic girl was more focused on picking at her blemishes than helping the customers. The manager was playing with her papers in her self-centered little world. Rude nasty disinterested almost cruel. No social skills whatsoever. She was a beast. Neither of these two have any business dealing with the public. They act like cashiers wanting to check you out and get rid of youYou cannot train people to care .Promptly went to another store. Came back several days later, the lovely little lady from New York was kind and helpful as we're the other staff members. Night and day. Owners need to get on the ball and clean house while they still have customers .
-
July 2023 by Jack Frost
This tmobile is a joke! They refuse to follow tmobile policies and definitely don't know what customer service is. They won't even listen to their own company tell them something lol. They are stuck up and think they are needed. I can't wait till they close all the stores and you can just handle everything on the website. This really makes me want to change cell companies. Hope they close this store next and all the workers have to go back to their fast food jobs!
-
July 2023 by J T.
Zero stars. Deceptive rep apparently signed me up for a protection plan I didn't want, or even know I was signing up for. In addition, the "$100" trade-in ad for my old phone is deceptive; relies on some long term credit scheme and apparently I can't get credit if I pay off my phone, but the rep I called couldn't clarify for me and the one I called yesterday, had no clue. Disgusting. Looking for an alternative cell company.
