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March 2024 by Natasha Newton
Sorrento is a place I wouldn't send my worst enemy they don't care about they workers I was there for a few months I was set up in they fired me for some stupid stuff all the nurses do is play around all day they get up when they feel like it they have they picks they favorites but if you don't care about set up and fired for no reason Sorrento is the place for you
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March 2024 by Ted Tragus
The staff has been very responsive to my mother’s needs. Eric and Luis, nurses treated mother with respect and compassion. Otilia Jimenez was wonderful to mother, always cheerful. Special thanks to Marcus, Nereida Rosas and Romeo . They tailored the OT and PT to meet her needs. Thank you. Ted
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March 2024 by MR. KINGS
Texas medicaid is welcome here for long-term services. The place is very nice, studios equipped with mini-fridge and microwave 1 person per studio rooms with rear doors to the patios residents are free to go out to enjoy the sun and weather The staff is very attentive and friendly, the food is good and they always make an effort to pamper the residents.The only thing I would add to this place would be electronically controlled access at the entrance, controlled by the reception to prevent any misfortune from happening when a resident leaves. THIS PLACE IS NOT FOR PEOPLE WHO CAN LEAVE THE BUILDING DUE TO EXTREME DEMENTIA OR ESCAPE If the resident leaves, they only give you 24 hours to transfer them to another place. My mother (with dementia) went out for a walk and returned one an hour later and no one noticed until she returned alone, thank God she is fine but many things could have happened in that time.This will surely happen with another person so they have to work on prevention, the solution to preventing them from leaving is not expulsion from the place, expulsion should be the consequence. But what is the prevention????Texas medicaid is welcome here, The place is very nice, studios equipped with mini-fridge and microwave 1 person per studio rooms with rear door to the patios residents are free to go out to enjoy the sun and climate, the staff is very attentive and friendly The food is good and they always make an effort to pamper the residents.The only thing I would add to this place would be electronically controlled access at the entrance, controlled by the reception to prevent any misfortune from happening when a resident leaves. THIS PLACE IS NOT FOR PEOPLE WHO CAN LEAVE THE BUILDING DUE TO EXTREME DEMENTIA OR ESCAPE If the resident leaves, they only give you 24 hours to transfer them to another place. My mother (with dementia) went out for a walk and returned one an hour later and no one noticed until she returned alone, thank God she is fine but many things could have happened in that time.This will surely happen with another person so they have to work on prevention, the solution to preventing them from leaving is not expulsion from the place, expulsion should be the consequence. But what is the prevention????
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March 2024 by Monica Fuentes
This facility is great my grandmother was there for a few weeks everyone was so attentive to her needs.Housekeeping and rehab staff were great our housekeeper Lisa was very nice and polite kept rooms cleaned and manger always on top of things.She loved her stay thank you Sorrento!! ?
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March 2024 by michael knotts
Sorrento is a beautiful facility and very clean and all the staff are very kind ?. Rooms are very beautiful especially with a patio. Housekeeping are very kind and Mr.JJ from central supplies and Mrs. Jenny from medical records and Mr.Britt. My mother love ❤️ her stay . Thank you Sorrento ?
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February 2024 by Christy Gonzales
My family member was here for a few weeks and every time I visited I was pleased with everything. The facility and the room was always clean. I appreciate housekeeping staying on top of everything. Mrs Cervantes was my family members favorite person, she always took the time to be respectful and listened even if it’s not her job to do so. ❤️
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February 2024 by Silvia Riley
My brother received excellent care at this facility. One of the supervisors Rolanda was exceptionally caring and kind! Dr Kelly also a very compassionate person. The facility is very nice and clean. Recommend Sorrento!
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January 2024 by Ann Brown
I had my father there and he had 2 falls in a month.. he was always wet and his clothes always seem to come up missing. Even though he had a sign in his room ..that family washes clothes. They are always short staff. .I regret putting my father there
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December 2023 by Johnny Silva
There's a lot of hard workers in this building. The extra amenities are nice and help with feeling closer to home. The court yards offer a safe place for your loved one to get fresh air with some nice landscaping.
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December 2023 by John Martinez
I am writing this post to commend Sorrento Rehab and Nursing as I have been working and I transferred from a sister facility. I see the compassion, and empathy of care given to the residents. The relationship the employees have with families, is heartwarming. The attentiveness of the Management staff, and their availability to help. I was welcomed warmly, and made to feel as if I belonged. I look forward to being apart of this team!
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December 2023 by Marcus G
Sorrento is a beautiful facility and a wonderful environment for those who need some tender love and care. The rehab team is one of the best I've worked with! The nurse staff is attentive and works with a sense of urgency to keep residents medical condition stable. The receptionist is very friendly and always greets with a smile. Positive outcomes all the way around
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December 2023 by Vicki Davis
Started with Cantex in 2017 North Texas. Was able to transfer to San Antonio. Have been with Sorrento ever since. Lots of changes. Upper management is awesome, I can see good changes with this team.
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December 2023 by Ruby Mancha
CNAs care, For the best outcomes for the residence to return home.And the therapy team is invested the total care of the patients and returning them to their best life.
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December 2023 by yt-_-OBSIDIAN x
The Dietary Manager is truly exceptional—a genuine and compassionate individual. Her strong work ethic is evident in her dedication to creating a positive experience for the residents. She goes above and beyond to fulfill special requests, consistently striving to ensure the happiness of everyone under her care."
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December 2023 by Yolanda Hargrove Johnson
Sorrento is a great nursing facility the administration staff is fairly new and is doing a great job Rolanda Shelton Director of Nursing and Alan Lopez Executive Director are hard at work to keep Sorrento a great facility to be employed and to bring your love ones for rehabilitation or for Long Term Care please fill free to stop by for a tour of our facility .
