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March 2023 by Jessica Crawford
Had my prescription sent here to support a small business.They received my prescription on Thursday. I called Saturday to check the status on my script. They said they couldn't give me the 90 days I was prescribed because they didn't have it in stock. They said if I waited til Monday they'd have the 90 day supply because they could order it for me. Strange that they didn't do that when they received my script in the first place.They also assured me that my prescription would be covered by insurance.When I arrived on Monday, they were very disorganized. They had HUGE HIPPA issues as I could see patient names, medications, and prescribers on several documents. Furthermore, they have their account information INCLUDING THEIR PASSWORD taped to the side on there computer because they couldn't bother to memorize it, or at least hide it.Blatant disregard for confidentiality laws aside, when they brought me my prescription, that they seemed to have lost track of, they told me it would be double what was advertised on GoodRx (which they also said they didn't accept).I wasn't going to fight them on it because I'd rather go somewhere else anyways, but buyers beware.
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July 2022 by Carlos Mil
Perfect for Veterans since they accept champva
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June 2022 by Kina Proby
If you area hospice company and looking for a pharmacy do NOt, I repeat, DO NOT use this company! It will result in you having service failures because the pharmacist does not return calls after hours! They have an on call line that requires you to spell out everythingEVERY time you call!!! I literally called at 0600 and it is 0741 and I am just getting a resolution! DO NOT USE THIS COMPANY!
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December 2021 by Joyce Lighty
Always delivers medication in a very timely manner
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May 2021 by Robyn Rosen
I am so happy with this pharmacy that I had to go online and write a review! They were so helpful and spent the time to answer all of my questions. Delivery was fast and friendly.
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May 2021 by Dina Castillo
I always get great service and the staff makes me feel like they have everything covered.
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May 2021 by Reed Hubbard
Quick response and fast delivery of much needed medication. Fantastic pharmacy!
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July 2019 by Andrew Martinez
Worst customer service. You only take people from your area a lady by the name Erica needs to learn how to talk right to people. Things didnt make sense what she said.If your mad sweetie find a job that makes you happy clearly being a pharmacist doesn't make you happy.
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May 2019 by Jesus Sandoval
This is a contante issue with this pharmacy not sending the correct medications to my brother who is on beefirst hospice they are sorry they need to get their act together
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March 2018 by JOHN MITCHELL
Sonterra Pharmacy has the worst delivery service that I have ever experienced in all of my life. I rate them a zero.
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October 2017 by half moon
Really Matthew?!! Matt was great, he got our long list of meds delivered very quickly and then called to make sure everything was good. Thanks Matthew!
