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September 2024 by John Bookhout
Visiting the Sleep Number store has always been a great learning experience. Shane Good ( sales associate) has been helping me to put together the purchase of my second sleep number bed for my master bedroom. I just purchased a Flextop East King C360 Smart Bed. Shane helped me in great detail on how the bed works and he even helped me load the Sleep Number app into to my cell phone. Great customer service experience and a great bed to sleep in!!!
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July 2024 by Pam
Went in for the total protection mattress pad as mine is now 10 years old and looks from website have updated version that extends over the sides. Clearly communicated wanted Queen. The sales lady wanted to look up account. Clearly I have only one sleep number, a queen. However what she rung up and sold me was a king. I washed it and tried put on bed only to realize it's way too big and check the package says king. Expensive item for them to mess up when I asked for queen. But of course the small talk trying upgrade me to new mattress. So now the old one is now over this oversized new one to protect from dust mites. Pretty annoyed since can see on the screen the size of the bed on top of walking in saying need a Queen. Plus I am sure she just made more commission selling a bigger size and not to mention charged more for bigger size I didn't need.
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June 2024 by Mike Surls
We were promptly greeted and listened to our needs. It was a great experience with understanding what was offered and the options that seemed to address our wants and needs. No pressure and great follow-up brought us back after looking at competitive options.
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April 2024 by Anita Wray
Great customer service!
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April 2024 by Lindsey Hurley
What a wonderful experience we had!! I had a mindset that we were going to walk in and be swarmed by salesmen/ woman. But not at all Andrew was by far the best salesman I have ever dealt with. Explained everything about the bed, help us narrow down to what bed we pick, & got us all taken care of within an hour or so. Definitely recommend this sleep number location & so excited to get our bed!
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December 2023 by Charles Franck
Joanna was very friendly and informative.
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November 2023 by Karen Cahill
What an amazing experience! You won't be disappointed in this investment. Joanna was a true professional and put me in a mattress that alleviated my hip pain. Go see her!
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November 2023 by Mama F
We were greeted at the door by Joanna. She showed us different options for the bed we wanted- very professional.
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November 2023 by Angela Williams
Larry fudged details on possible return. In other words, no return.
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November 2023 by Jack
Great customer service!
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September 2023 by Elizabeth McRae
Andrew was a gracious and helpful guide through the process of selecting our perfect bed! We are very excited about our new sleep number bed.
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June 2023 by Marina S.
Kim was so friendly and helpful, she completely eased all of my fears and answered all of my questions- even the ones I didn't know I had. Super excited to get my new mattress now :)
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June 2023 by Jorge Morales Scharon
Customer service was good, staff stayed past normal business hours to help
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May 2023 by Joe Casias
I had a great experience with the very knowledgeable sales associate, Kim. She was attentive to my needs. She asked me great questions and was really trying to help me make a good decision for my situation. The bed has yet to arrive, but my wife and I can't wait for it to get here.Thank you Kim!!
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May 2023 by Allison Kempf
Do not buy a sleep number bed. Read the reviews on BBB, the real ones anyway. The sales people will tell you anything to get you to buy a bed. They lie lie lie. Remember the 100 day sleep guarantee is ONLY for the mattress. If the base does not fit your bed, they do not care. Its yours. The reviews are all the same. They are not the same compamy they were 15 years ago when we bought our first sleep number. They do not care about the quality of their products and they certainly do not care about customers. They need to be turned in to the attorney general. #ScamAlert
