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October 2024 by Master Creator
I signaled for help and this young kid took what seems like 30 seconds to walk 15 feet to get to me. His demeanor just shows like he doesn’t want to be at work. I asked if I can get the other pair, size 7. Mind you, I was asking because I was ready to make a purchase for my wife. His tone of voice was of a childish hood street and got smart with me and said “if you’re asking if we got the right side in size 7, well yeah” but in a very rude and condescending way. At that point I said to my wife, let’s just go. He then proceeds to mumble something under his breath and still sounded condescending. I asked him “what did you say?” And with an attitude he responded “I wasn’t even talking to you” At that point I was fed up and yelled “your customer service sucks!” Managers need to do better at hiring. You can’t train someone who doesn’t seem to care about wanting to work and serve others. This kid needs to understand he can’t bring his hood attitude in a professional work environment. Leave it at home or find a job that’s not in customer service!
The store manager said that all employees are trained to not let both pairs of shoes to be tried on to prevent thieves walking out. I really wanted to tell her that this is where y’all lack common sense. I’m holding a baby, and with my wife and mom who’s 70. You can’t assume EVERYONE is trying to walk out with a free pair of shoes!
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July 2024 by Jasmine Gonzalez
Employees here just glance at you and don't offer help.
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June 2024 by Ambar G
Alyssa was super helpful and very kind. She showed me everything that I was looking for!
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June 2024 by Matt Levine
Alyssa is the best worker I’ve ever had the pleasure of working with. She found exactly what I wanted and was very fast. She said my new kicks were baller. Thank you Alyssa for your help I hope you get a raise
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January 2024 by Edut Morales
Bad customer service woman was really rude and start curse just for my appearance I'm not recommended that place
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November 2023 by Isaac B.
This place was super dope and had a lot of selection of what you could of wanted with style. The service was good as due to the staff being friendly and not over whelming, the value was good because they had some sells for clothes and it was good quality.
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November 2023 by Victor Vaughan
Thanks Mya for your help!Vic & Tammy
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October 2023 by Vernon Childress
Management was very rude disrespectful and has deceitful practices. I asked for a discount she obliged. I layer put my shoes on today 1 shoe is discolored. She said her and I talked about it . I told her ma'am we never discussed this situation and why would I buy a discolored shoe she rolled her eyes smacked her lips and there is nothing she could do about it. This is also after another employee attempts to clean the shoe now it looks worse than before!!!!!! I need my money back or a replacement!!!
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October 2022 by Princess Tajonera
I would really rate this shoe palace store a two stars but to be nice I guess three stars. They have some great items to collect or buy for some basics. But this tall dark skin cashier needs to watch his mouth. He yelled out to me to say they stocked with AF1 bc mines was a LIL bit off white. He got everyone looking at me like I can’t afford. I felt OFFENDED bc as a shoe collector I know that shoes are kept as new. But he really didn’t need to come at me without being asked to get new ones like it was dirty. Like dude I’m not from here. I’m from Dallas and there’s no way I finna walk around San Antonio with some Jordan’s or some others that cost more than AF1. I’ve been walked all over SA so of course my shoes finna be a bit dirty. Don’t say nun until if it’s asked about tf. Here’s a photo of me with the same AF1 I had on that day and tell me if they look like I need new ones?
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October 2022 by Princess Janolo
I would really rate this shoe palace store a two stars but to be nice I guess three stars. They have some great items to collect or buy for some basics. But this tall dark skin cashier needs to watch his mouth. He yelled out to me to say they stocked with AF1 bc mines was a LIL bit off white. He got everyone looking at me like I can’t afford. I felt OFFENDED bc as a shoe collector I know that shoes are kept as new. But he really didn’t need to come at me without being asked to get new ones like it was dirty. Like dude I’m not from here. I’m from Dallas and there’s no way I finna walk around San Antonio with some Jordan’s or some others that cost more than AF1. I’ve been walked all over SA so of course my shoes finna be a bit dirty. Don’t say nun until if it’s asked about tf. Here’s a photo of me with the same AF1 I had on that day and tell me if they look like I need new ones?
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October 2022 by Art Ruiz
Wheelchair accessible
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October 2022 by Derrick Tyler
Had to pay full price on black friday?
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July 2022 by Carmen Aguirre
Really good prices I was able to get two pair of shoes out the door less than 200 bucks can't beat it
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July 2022 by Cora Hill
They greet u at the door to assist u with whatever u happen to be looking for.
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December 2021 by Dolores Roque
I got great customer service by an employee named Caesar at River Center mall location. He was very helpful and good attitude. They had the shoes I had been looking for.
