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February 2024 by Carlos Encarnacion
Terrible customer service. I’d rather drive across town to another sherwin Williams than come back to this location.
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February 2024 by Diana J
I came into the store with questions regarding fixing a can of paint I purchased at another location. The female that works at this location rudely interrupted me while I was talking to the other salesman. There wasn’t a line of people in the store, she could have let me finish my statement/question. It is also very inconvenient that the systems the store use don’t communicate across all locations. Based on the customer service I will not be coming back to this location. I’m giving this location a 3 because the salesman I spoke to was kind and patient and let me speak.
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September 2023 by Raul Gonzalez Perez
One of the best stores of this great franchise in my particular point of view, one of the best experiences I have had shopping, the attention from the staff who works there is very attentive, the orders are placed in a timely manner and not like in Other stores that, even when requesting orders in advance, do not prepare them make you wait a long time and finally in this branch everything is different, the bad thing is that, like in all the previous ones, they do not have all the material that is needed or required to be purchased. But in general everything is good
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May 2023 by Joe Ayoub
Super helpful staff
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January 2023 by Chris H.
I went in there a couple of days ago and I ordered a gallon of the smoky blue, satin finish paint. It was around $75. The person that got me the paint wasn't extremely friendly, but they were OK. I think they were just distracted at the time, I will say that they mixed up my paint really quickly, which I appreciate. I probably would've given the Sherwin Wiliams, a three star, if that was the end of the story. However, it wasn't!!! About a day later, I was looking online, and realized that I was charged more than I should have been. Apparently they had a 25% off sale that I didn't know about. I reached out to Sherwin-Williams, and they made me very happy with how the resolved the situation. They cared about the inconvenience that they caused me, and they went above & Beyond to fix it. Thank you Sherwin-Williams, I will be back! & I recommend others go back as well!!
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January 2023 by Staci J.
Went in today to get some samples of paint. The store was bright and very organized. The staff was very knowledgeable and helpful. I'll definitely be back.
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August 2022 by Alexs residential painting Vega
It's a good n friendly place. Hate to see the managers leave.
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June 2022 by Bob Allison
The store was very accommodating. When another store did not have the paint in stock that I needed, the manager of the store phone the other store arranged everything for me to get the needed paint. They even let me pick it up curbside.
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June 2022 by JK
Terrible Customer ServiceI went into the store on 281 on Monday, June 6 at 1:30pm. There was a line with three customers. After five minutes the lady in front of me left the store in a huff. I waited another ten minutes and also left. There was one man serving customers, and another guy standing at the register but totally ignoring us. How about, "Hello, welcome to Sherwin Williams, we will be with you in a moment? You can feel the culture sometimes when you walk into a store. I had an even worse experience at the same store two years earlier. Some things never seem to change. After leaving I went to the SW store on Stone Oak because I had to match a SW paint, and I was surprised to see the lady who was standing in front of me at the 281 store who left in a huff.
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March 2022 by rodolfo roiz
Barely acceptable. 40+ minutes to get 1 gallon of paint. Not blaming the guys but they'll for sure could use some management to improve service and timing.
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January 2022 by Art Vandelay Painting
Wes is awesome, all the staff are. Best Sherwin Williams in this part of town. I don’t live in Stone Oak anymore but I’ll go out of my way to shop here. Very helpful!
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December 2021 by Lavetta H.
Excellent service! Staff is knowledgeable and helpful! Great selection! I highly recommend this Sherwin Williams!
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December 2021 by Beth M.
I had trouble finding paint at other stores and stopped by to see if they had it in stock at this location. All of the employees were so helpful and assisted me in finding the right paint for my project. They also found another paint I needed at another location and called to secure what I needed and gave me all of the location information. I will definitely return to this store before any others!
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December 2021 by Kelly I.
Everyone is super helpful at this store. And so courteous. They really know their stuff. Going here for all my future painting needs.
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December 2021 by R L.
We were looking for a paint sample that no one was able to locate. Without asking, the staff took it upon themselves to look further and found it. I was highly impressed with the staff and found them to be very pleasant and helpful
