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November 2023 by Bonita Z
We took our vehicle for a "free" transmission check as stated on their website. When we realized this place was way more expensive than other quotes we'd received we decided to wait. That's when they decided to charge us $100 for their "free" inspection. We told him that his website states its a free transmission check & he didn't care to hear it. Scammers.
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November 2023 by Madeline Perez
They gave me a $5,000 estimate to fix my torque converter (a part inside my transmission) on my 2014 Silverado. Come to find out I could have a whole brand new transmission, torque converter included for roughly $2,500 installed somewhere else. So I did. Don’t trust these people, do your research.
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November 2023 by Brianna Nolasco
super good customer service i’ve been here a couple times now and they always do right by my car, they have an awesome waiting room with the sweetest catServices: Tires
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October 2023 by Paris LaDawn Duran
They are so great !! They fixed my Husband's New Vehicle !! Great price for all the hard work they put in above and beyond !! Kind , respectful, professional , the entire Team !! We highly recommend them !! 10 star review ☆☆☆☆☆☆☆☆☆☆ !!! Thank ya'll so much for everything !!!
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October 2023 by Honestyandntegrity
Car mis-Diagnosed cost me a lot of money took it to dealer they fixed issue i’m sure i won’t get anything back from sergeant clutch. sergeant clutch will be nice to you until you say the issue wasn’t fixed and then they will have nasty attitude. I trusted them and made a mistake be careful
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August 2023 by Abi Arias
ATTENTION: This place is deceiving. Do not trust this shop. They think they are slick. Which is seriously hilarious. I too do not know how this business is still operating. These employees do not know what integrity is. The situation that arose is very serious, because what were you guys thinking by damaging my vehicle all because I declined a service? Shame on you.
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August 2023 by Jay Frei
I had some transmission issues so I took my 2019 Dodge caravan to Sergent Clutch. They noticed that I needed a replacement. I had them replace the transmission with a new one under warranty. Money was tight so they helped me with a few options on financing. The work was quick and in no time I was back on the road. 2 weeks later the transmission gave out while I was on vacation in Mississippi. Sergeant Clutch not just honored the warranty they helped me find a great dealership to get the work done without having the van towed back to San Antonio. Thank you Mike from Sergeant Clutch and Mandell of Biloxi
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August 2023 by Adrian Acosta
When i'm in the clutch, I call my people at Sergeant Clutch. It's hard to find a good mechanic shop... I've personally sent my vehicle to their shop multiple times, and I can say that I am satisfied with their service every time!!!KEEP UP THE GREAT WORK & MAY GOD BLESS ALL THE SERGEANT CLUTCH FAMILY!!!
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August 2023 by Rockell Jones
FOR YOUR INFORMATION....no im not still upset, i was yesterday because yall dont know what the hell youre talking about. And arent real mechanics. I brought it to another shop who found out the real problem for FREE, and it turns out it was my alternator. So instead of trying to take advantage of young woman and throwing out a ridiculous innaccurate diagnosis. You should really invest in a book for mechanics and i NEVER said i had transmission problems i said a transmission code appeared which was more likely due to my alternator gping out. Please do not think you will win. Your company sucks, thats why all youre reviews are bad. And yeah, yall didnt charge me a diagnosis fee. Because i refused to pay it. And riased hell. ? have a good day !
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July 2023 by Lorie Tilicke
Went in for a simple fluid change. Expected the common...you need xxx but instead was asked a few questions and given a pretty good bill of health on the vehicle. I felt it was fine but for some reason I always expect a laundry list of needed repairs. Partially because I don't know what I don't know. I feel good adding this to the list of honest shops!
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July 2023 by Joshua M.
I had a 2011 crown vic and the transmission yet out... Sergeant Clutch was right down the road from the house... I gave them a try, and I wasn't disappointed... They were really busy, and I needed the car back pretty fast for doctors' appointments, and Michael accommodated and helped to get it out as fast as they could even while they were understaffed... Every time I called and needed an update, Michael was there to help and give me a status every time... Michael and his crew was able to get the car out with no time to spare and we took the car and it's new rebuilt transmission on its maiden voyage to Dallas and back with no problems and it's still going strong....
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June 2023 by Carlos Ayala
I took my sisters 2015 Ford Focus to Sgt. Clutch. The transmission on this ford model has some issues, so I was not sure if it could fixed. But I decided to try Sgt. Clutch. They did a great job fixing it and my sister is very happy. Several months later my Nissan Frontier was running rough and felt like the transmission was not shifting correctly. It turns out that the Catalytic converters were clogged. Michael had his crew on it right away and ready the next day. Thank You Michael for honesty and professional service. Highly recommend..Service: Transmission
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June 2023 by Pamela Chisnell
I’m not sure how this place is still in business or has been in business for 20 years they definitely take advantage of you and don’t take care of their Veterans. We have parts that seem to be defective that are under warranty but yet they find excuses to work around it to not fix the problem or they find other problems to void the warranty and charge you labor. They are very unprofessional can’t hold a proper conversation and hang up the phone on you. I don’t recommend anyone to take you vehicle there!!
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June 2023 by Roxana T.
We have taken a couple vehicles to Sergeant Clutch and had a great experience every time. The owner is fair and knowledgeable. No one ever wants to spend money on repairing their car/truck because it comes with an unexpected unwanted expense but taking it to this shop makes a difference. They will inspect all to make sure they only fix what absolutely needs to be fixed. I highly recommend them every time. They have been around for a long time and they do great affordable work. Thank you!
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April 2023 by Nakia Wiggins
This place is horrible .. would not let me review without 1star but if I could I would give 0 stars .They charge you over $500 PLUS$$$ just to diagnose your transmission problem when if they were real true experts all they would have to do is drive it and tell you what the problem is.All they care about is the money they take advantage of people for their money and they don't provide quality service. They charged me and my and my husband $700 by saying that they had to open up our transmission to tell us what was wrong with. This is our first time dealing with the transmission shop or transmission issues and they completely took advantage of us did not help our situation or our truck and they made our truck WORST!! Please don't go to this shop they are a RIP OFF! They told us after charging us $700 to diagnose that they were going to charge us $5,000 for a new transmission or 4,000 to rebuild it. We told them no way and our car is in worse condition than it was when we drove it on their property.This shop needs to be closed down for fraudulent activities and misdirection to people and ripping people off!!!I also heard bad reviews from them from another shop nearby after the fact though. Before going to them Google nearby shops for transmission 4.5 STARS AN UP. Wish I would have known before. But now thank God we're in better hands!!!
