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September 2024 by Sofia Tejeda
I had the most outstanding customer service experience at SAS I have had in a VERY long time today. They way the lady (I can’t remember her name, she had long black hair) took the time to help me put on each shoe, laced it for me, was patient as I walked around then showed me the best insoles for my plantar fasciitis was amazing. They offer the type of customer service you used to receive everywhere, the type of customer service that makes you want to come back. 10/10 would recommend.
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July 2024 by Juan Bettencourt
It’s better to go in person to buy the shoes are already expensive and they want to put additional money to shipping
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May 2024 by silvia p lira
My shoes were beautiful, I loved them and very comfortable.
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April 2024 by meilynne mckenzie
Super helpful staff!Shout out to Ramon for going the extra mile to help me find what I was looking for.
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February 2024 by Angél A.
Nice selection of shoes but the staff didn't even bother greeting me. I guess you have to look a certain way to get serviced.
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October 2023 by Jill Littlefield
The lady who waited on me was awesome.
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October 2023 by Rosi Delgado
Very busy store but had 3 cashiers
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July 2023 by Robert Sanchez
Friendly, down to earth staff!
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June 2023 by Rick G
I've bought several pair of SAS shoes and have always been happy. This location, and my experience with the employees, has made me want to toss out my old pairs and never buy another product from them again.Last Saturday, I visited the Basse Road location and asked about a pair of shoes I saw online. The salesperson (Diane) insisted that they had all the selections and colors available online and stated that they did not make the particular color I thought I saw. For my own sanity, I checked the site and found the one I had been looking at. Diane was quick to change her attitude and helped me order the pair since it was not available in the store. I was told the shoes should be ready for pickup on Saturday or Monday at the latest.I never received a call on Monday, so I figured I would check with the store before going home. I was quickly told that they didn't have them in yet, and they would call when they were. I let the salesperson know that I had received and email 3 days ago, saying they had shipped. I was told again that they would call when they came. It made me wonder when they would come in, or if they were are the store, because he never even asked for my name or phone number to look up the order.So I called the customer service line on the email I received and gave them my order number. I was told by the associate that they were actually in the store and ready for pickup. My wife called the store back and let them know what I was told. The male salesperson handed the phone to Diane, who gave some serious attitude, much like what I got when I asked for a different color. Diane hung up on my wife mid-sentence by saying she had to look for the order now and she would call back.I just came back from the store and was never offered even the hint of an apology as I refunded my purchase. Diane told me that they were busy with customers and didn't have time to open their shipment. She also told me again that she said she would call when they came in. I said that she now had the pair of shoes that she didn't know about, and she happily replied that she was going to put them out on the shelf for display! Diane continued to offer several other excuses as she completed the refund process, but never once said she was sorry for the way it happened.Had she even offered an apology, or gave me the impression that she wanted my business, I would have kept the purchase and moved on. Diane's lack of any customer service ability solidified my decision to return them and purchase a different brand. SAS shoes is now a maybe someday consideration, but this location is definitely a never again waste of time if you're looking for a location happy to take care of a loyal customer.
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June 2023 by Tracey Jones
Great shoes. I've used SAS for years and u can count on them lasting 2 to 3 times longer than cheaper work shoes.
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June 2023 by Rick G.
I've bought several pair of SAS shoes and have always been happy. This location, and my experience with the employees, has made me want to toss out my old pairs and never buy another product from them again.Last Saturday, I visited the Basse Road location and asked about a pair of shoes I saw online. The salesperson (Diane) insisted that they had all the selections and colors available online and stated that they did not make the particular color I thought I saw. For my own sanity, I checked the site and found the one I had been looking at. Diane was quick to change her attitude and helped me order the pair since it was not available in the store. I was told the shoes should be ready for pickup on Saturday or Monday at the latest.I never received a call on Monday, so I figured I would check with the store before going home. I was quickly told that they didn't have them in yet, and they would call when they were. I let the salesperson know that I had received and email 3 days ago, saying they had shipped. I was told again that they would call when they came. It made me wonder when they would come in, or if they were are the store, because he never even asked for my name or phone number to look up the order.So I called the customer service line on the email I received and gave them my order number. I was told by the associate that they were actually in the store and ready for pickup. My wife called the store back and let them know what I was told. The male salesperson handed the phone to Diane, who gave some serious attitude, much like what I got when I asked for a different color. Diane hung up on my wife mid-sentence by saying she had to look for the order now and she would call back.I just came back from the store and was never offered even the hint of an apology as I refunded my purchase. Diane told me that they were busy with customers and didn't have time to open their shipment. She also told me again that she said she would call when they came in. I said that she now had the pair of shoes that she didn't know about, and she happily replied that she was going to put them out on the shelf for display! Diane continued to offer several other excuses as she completed the refund process, but never once said she was sorry for the way it happened. Had she even offered an apology, or gave me the impression that she wanted my business, I would have kept the purchase and moved on. Diane's lack of any customer service ability solidified my decision to return them and purchase a different brand. SAS shoes is now a maybe someday consideration, but this location is definitely a never again waste of time if you're looking for a location happy to take care of a loyal customer.
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December 2022 by CG C
I come once a year to SAS to buy shoes for my elder mom on her late 60's. This is my 1st time in this store, it was clean. Our sales person: Austin was fantastic! He was super cordial, respectful, customer service driven ....my mom took like 12 pair of shoes and tried them all ?. I'm thankful you stuck with her all the time, and God bless your patience. These shoes never disappoints, they are comfortable, have cushion, a little pricey, but worths every penny.She got the Relaxed Amber (future purchase) Dream Blue ( purchase at the Store).
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September 2022 by Bevin McGovern
Dyan was very pleasant, professional, and made my shopping experience one that would have me recommended going to this location.
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May 2022 by Cindy Acker
The fit is priority number one & they are fabulous! The look! Sporty for sure!
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April 2022 by Esmeralda Mendoza
Fake site they took my order and stole my money. Why isn’t Facebook doing something about this? I’m on disability and I feel so disappointed with Facebook over this
