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November 2023 by Hunter B.
Do not buy anything online from this place! The shipping is an absolute joke! I purchased an item that was supposed to be delivered in 5 days. It has now been 10 days and customer support doesn't even know where my package is at and looks like it hasn't even been shipped out yet! This is a complete joke.
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June 2023 by Jennifer Lane Parker
You definitely need more motorized carts for handicapped customers. Stood and waited as long as I could and finally just left. We had just joined. Luckily, we joined for half price so not going back won’t be as bad financially. Such a shame.
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April 2023 by Curt C.
Ugh- EwThis place is the pits. I had tome come in here to exchange some shorts I had gotten as a gift. I wanted to just swap 'em out for some that fit properly- even Steven. They hemmed and hawed- we didn't have a membership, so they wanted us to sign up, for a fee, so we could exchange the shorts. Lots of going back and forth, radio calling, checking with the manager, we finally were permitted to go into the store, and pick out the same shorts, but in the correct size, and bring 'em back where there were more manager overrides, hemming and hawing. In all, the clerk was doing a good job, but was just so overburdened with processes, authorizations, etc. The store was in general disarray. Shelves looked like they'd been rummaged through by angry shoppers. Gah. The aisles are much more narrow than their competition at CostCo. I'd rather shop at CostCo, frankly.
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December 2022 by Lisa G.
I purchased a lot of pre made foods for a holiday party. They were surprisingly good. Nice job Sam's!
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November 2022 by Reeyo R.
If we can't find specific items at great price and value, Sam's is our go-to place. Although most of the Sam's near us needs better upkeep of their store, it's still decently clean and organized. Noticed that the only be in 410 around the Jollibee area is being improved, at least they are trying to do something on the store facade. It looks promising and hoping whatever fixing they are trying to do outside would also be done inside, big time. The interior really needs to be fixed so it would look more modern and inviting so shoppers like me would stay longer inside, meaning more purchases too. Just like Costco, they have great prices and great value for our hard-earned $$.
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November 2022 by Gojira C.
This location is Los Hunger Games. Aisles are tight. Every visit has found me amazed at how mentally challenged the clientele is. Attention Sam's Club corporate ! The Sam's Club App / Scan and Go seldom work in this store! I don't know if it's bad service in the area or if it is your policy to inhibit internet/ LTE / 5G service to discourage online price comparison. In any case it sucks because this location has some nice but slow staff.
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September 2022 by Angelique S.
Thought we should go to this location because it was closer but we should've drove to dezavala. We will definitely not be back at this location. I wish my boyfriend would've told me before we drove off but he asked the cashier if it were easier to leave the little amount of stuff we had in the basket or take it out and she responded " that's not my job" your job is a cashier and to be respectful to people and answer their questions politely. It was a simple no this is easier. Very rude customer service don't know her name but she had a tattoo on her hand.
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September 2022 by King Karamjy Ekhash
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August 2022 by Patricia Peralta
Found my Decaf coffee cuz the one on De Zavala doesn't carry it dnt knw why found great clearance sales today thank u
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July 2022 by Eric Berard
Set a new low for customer service. Been waiting for a call back from tire & Batterie. Nothing, I have called at least 12 times and no answer.
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July 2022 by Kat K.
This club is just a no. They have crammed so much junk into the store that the aisles are non existent. Add to that the extra large carts and it's a nightmare navigating around. Sometimes I feel like everyone in San Antonio is just really dumb(or too girthy to move) and they find it impossible to get out of the way when someone is trying to pass them. I only do Scan and Go because the lines are ridiculous. Well, in this particular store the cell service is awful and half the items do not scan. Well, I guess I won't be getting that item.
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June 2022 by Hafsa Ajema
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March 2022 by Ralph Norman II
Love there pizza Snacks at snack bar. major reason why I go to sam's club
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December 2021 by Bobby Brackeen
We bought fully cooked chicken wings for $20 and when we got home and heated them up, they were full of chicken hairs like they weren’t plucked and cleaned properly .. we threw them away .. I have pictures of them and the container they came in and our receipt ..
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December 2021 by Madison M.
this establishment was booty balls lolooloollloloooooollkloioolioooolo u just got trolled