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February 2024 by Angelina W.
The customer service for the cafe could have been better from the older lady with the Nike mask on. She obviously doesn't not like her job there. Rude and made my brownie Sunday half a**.
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October 2023 by Mark E.
I usually shop at this location but I usually purchase household items. Today I decided to purchase a rotisserie chicken to save time for dinner. When I got it home and started cutting it up it was completely raw. I was so disappointed because I only purchased it to save time and so I didn't have to cook. Needless to say I threw it away and decided to order pizza. Be careful when purchasing these chickens because you don't want to get sick
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September 2023 by Anna Z.
Love being able to go early morning when it's less packed. I highly recommend using the APP to scan and go, it's super fast and easy
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August 2023 by Rita W.
I found what I wanted. There was a lot of items to look at. Checking out was a breeze on app but the check out lines were long. Looking at the food line it was super long too.
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June 2023 by J ..
I like the convenience of this location... they are pretty well stocked on everything I need... you do need to be aware that not all prices are better than other stores( know your prices first) . There are some great prices on some items. Gas is usually lower than at regular gas station.. but it's not top tier gasoline ( shell has top tier gasoline but pricy and H‑E‑B has same quality gasoline as sams ) do watch the expiration dates on food items as some are too close to current dates and you may not use all items by the experation date ....they have fun seasonal things and depending on your club membership you get money back( I like that).. also good pharmacy ... look at club membership ( you don't have to have it to use pharmacy but you get a better value with membership ......for your other stuff you can check out on your phone with the app.. I really like that feature... it's easy to do. No having to wait in line . The little restaurant area gets busy on weekends prices are about 2.50 for a slice of pizza and a lg drink or a hot dog n drink...great value we all like... I don't really need to speak to the employee so I can't say about that but I haven't had any issues in all the years I have gone there...
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May 2023 by Monica O.
I had two Goodyear all weather Assurance tires installed by Sam's on 4/21 & 5/5. Then on 5/6 I had another flat but decided to take it to discount tire. They informed me my new tires had a tire tread reading of an 8. Both should have been brand new tires as had to wait for them to be ordered then installed. I went to the Dezavala Sam's location on 5/7 to discuss and the associate and manager, Keith, both also saw a tread of 8. Although the computer notes should have been a 9. So I explained how is a new tire already worn. Got the run around about still have a warranty and minimal difference, but that's besides the point if have to use said warranty sooner rather than later due to tire life being less than should be. We agreed to have new tires ordered and check the tread on those before being placed on any vehicle and see if the manufacturer is in fact supplying poor quality tires. Needless to say Keith did not follow up and when I called the store on 5/19 to follow up kept being placed on hold after being told tires in stock but would not have manager come to phone, even got disconnected and called back only to have no one answer after 45mins. Sam's club is cheating their customers selling faulty tires and not owning up to their or manufactures faulty product. I wouldn't have known had been sold faulty tires. My prior tires were a 5 on tread and only about 30k miles used. They claim warranty will cover but you're still paying and much sooner due to wear. Never will use them again, nor recommend.
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February 2023 by Raven W.
Cafe Closed 2 hours earlier again , this time I'm called and asked they said they usually close at 7 but closed at 5 today because they're short staffed ..they close earlier everyday actually they just be short staffed everyday.
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December 2022 by Monica A.
I like having these "bulk store" memberships because I always get things I'll always need in bulk and comes out as a reasonable price (and not so many trips to the store).. Where I'm more "out than in", is the amount of packaging waste these stores generate. They custom package their products to not only carry more volume but also occupy more gigantic shelf real estate. I just purchased bulk sponges, in a pack of 21, and the 21 sponges were individually wrapped(!?!!?) Literally, arrive home, throw all the packaging in the trash because there's literally no other use for it. On top of that, some of the packaging isn't even recyclable... so it's pure waste:( I think Sams needs to step up their app-to-store syncing. It's impossible to rely on the app to find an item in/store and isle number. One has to flag down an employee, if there is any available, to find where to go. They also organize in a weird way; finding paper towel took me a solid 25 mins, and after finally flagging someone down, they pointed me to the other side of the store.. they weren't placed together with similar items... Have to go bathed in patience and this because their store is almost always packed too.. they're still doing something right if so!
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December 2022 by Katherine L.
Yesterday evening (12/17) my husband and I went to Sam's for our usual Saturday shopping trip. Both business and household items. After we unloaded everything into our SUV I noticed a frying pan I had been meaning to return...since we were already there...I decided to go in myself to make the return (5:50 pm). One customer was ahead of me...the 3 young ladies behind the counter were laughing and joking with this customer. I was next...went up to the counter...was totally ignored....the 3 young ladies were in conversation with each other...never acknowledged me or said someone will be right with you. It was obvious I was not important to them. I put the frying pan on the counter and said I need to return this item. Finally one young lady helped me....but also stopped in the middle of the transaction to have a conversation with her co-workers. As I am typing this complaint...I have been on hold with Sam's Club for 20 minutes...I asked to speak to a manager so I could have the problem addressed. Obviously these associates are poorly trained on the proper rules of customer service.....they also lack having common sense. I have better things to do than point out the flaws in their training. On hold for 26 minutes now.....I am hanging up because I am wasting my time waiting for a manager to step up!
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December 2022 by Becky Guajardo-Saenz
When buying food DOUBLE CHECK the expiration date. You assume or at least I do the food at the big chains are good for us and safe for us to consume. The consumption of expired is dangerous especially if it’s 6 MONTHS EXPIRED!!!! I bought food online and picked up next day curbside. One of the products in my order is six months expired. After eating three I noticed a difference and checked date. Not good. Such a big company and they can’t do inventory monthly? Weekly? Daily? Not every year.
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October 2022 by Emilio R.
Just get a Costco membership. When I buy pallets of stuff they take forever. Once I waited for an hour and had to call and speak to employee to let them know that I was still waiting. and the bay where you park to get pallets smells like s***
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October 2022 by Michael B.
One of the best Sam's Clubs I've been to, with plenty of parking and a very clean and organized store. While (as with all SC stores) you need to shop carefully to ensure that you're scoring a bargain, I've been impressed with the freshness of the fruit and meats and especially the charcuterie. I'll admit that I'm surprised by the number of negative reviews. I suppose that I should qualify my positive review by noting the following: The parking lot remodeling was done in 2018, everything's normal now. Yes, you may have to walk a bit to get to the store if the lot's crowded but there are plenty of spaces. The store can, like other giant box stores, get crowded! Oft times people appear to be shopping for a small to medium-sized European country, and they have huge carts piled high. I've never dealt with their curbside pickup or pre-ordering anything off the website, so YMMV. I've also never dealt with the tire department, so you're on your own to find out if they're good or 'a bunch of thieves' as others here claim. Finally, I'd have to offer a mixed review of the Café 150 snack bar. The $1.50 hot dog combo is good, and a good value. Everything else...LOL! Even if it's cheap, do you want to eat greasy pretzels or school cafeteria style pizza? Still, for the items I'm looking for, this store is a standout.
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March 2022 by Gayla F.
Snack bar is awesome. Great prices. I prefer Sams to Costco. Good service and often better prices.
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February 2022 by M M.
I was trying to return a pair of shoes I bought a few days ago and the person at the customer service (Lucia) was very rude! She took my membership card and the box of shoes that i was returning and proceeded to ask me the reason why I'm returning the shoes? I told her i just want to return the shoes and that I changed my mind. Then she asked me when did you purchase this shoes? I told her I purchased the shoes a few days ago. I told her, you have all my information my membership card and the shoe box maybe you can just scan the shoe box and check my scan and go receipt in the computer? Then she start scrutinizing the shoes and told me I cannot return the shoes because there was a tiny black mark on one side of the shoe. I explained to her that I did not wear the shoes other than I tried it on at home, and plus I'm within the return policy rules. Eventually after a stressful back and forth with her, she accepted my return. This stressful incident should've never happen! They will run out of customers if they continue with this type of customer treatment.
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October 2021 by Victoria r.
This is the most disrespectful and rude Sams I've ever been to. I've been coming to the This Sam's since forever and now all of a sudden it's a problem just because I accidentally forgot my blue card. But I asked them to scan my green card to show that I have one and I came in to shop today to get groceries for my mother who wasn't able to come because she just got knee surgery but they rudely told me to leave because I didn't have the correct card and my mother had to physically be there with me and now I for sure know to never come back here. "So much for team and family"
