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October 2024 by Jairo Aguirre
If you have sick people you SHOULD send them home. How come you have sick tellers coughing and making everyone sick?
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July 2024 by Dirk Capps
This is easily the best RBFCU location. The bank managers and staff are extremely nice and helpful. I would recommend this location to anyone who wants incredible customer service with zero hassle.
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May 2024 by Matthew Burek
I no longer use this bank since they put restrictions on my accounts for 7-day holds on all checks. Also, they promote diversity, equity, and inclusion and other woke agendas.
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February 2024 by Achilles Morin
Helped my elderly Mom submit an online application to refinance her vehicle. Called into RBFCU to complete the process, and we were accused of fraud because my Mother is hard of hearing and couldn't hear what the low speaking agents were saying.We hung up on them and applied with Generations FCU who has the same rate but longer term so it was a better option with the GFCU anyways.The agent said "we couldn't verify your mother because you are talking with her on speaker." ???She is hard of hearing and couldn't hear you.
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November 2023 by Vivian Torres
Quick Service, Friendly Staff
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October 2023 by #1 Nobody
Very helpful and fast service.
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October 2023 by Michele Harris
Always friendly
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August 2023 by Spencer Cruse
I’d recommend trying literally any other bank/credit union besides this one. I have over draft protection yet still was charged a courtesy fee since somehow it was “taken” off my account, trying to send money to my account over apps such as Venmo, cashapp, etc always has problems and my favorite is getting fraudulent activity on BOTH personal and business debit cards.. I was unable to purchase anything for an entire weekend since it takes “3-5 business days to receive your new card” instead of just giving you one knowing you don’t have another method of buying something. Bank is a joke, look for another option.
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June 2023 by Reginald Blackwell
I've used the ATM to this point. For the last 6 months my debit card no longer works at Thai location but it works at any other ATM so not sure what the issue is. Other people use it all the time and I've used other banks/credit unions ATM's and able to withdraw cash.
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October 2022 by W
Great place and great service
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October 2022 by Thomas Brown
I have not banked here for sometime, but I had a very negative experience resolved by April and the other employees here. Something that was completely my fault and my responsibility, April, the manager, took the time to hear me out through my frustration and then spent at least 30 minutes on the phone getting the issue resolved. I can only hope that I can continue banking here in the near future based on this experience. Wonderful team and a wonderful asset to this organization.
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May 2022 by Matt Black
Triple count your cash and do not use the drive thru.
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February 2022 by Mario O.
Hello guys, let me tell you about how did we get here (me and my sister) at: Marshall Rd. location, have been here at RBFCU since 2016.In my opinion these are the Pros:* First, because it is too close from home, and that is so convenient and smart have your financial group nearby where you live it is priceless.* Second, they have almost always the lowest % for home, car or personal loans. 6 years ago I got a car loan ($7,000) it took me less than 2 years to paid it in full, and you won't beleive it, I just paid less than: $400.00 Dlls of % interest. unveliabable.* The third one, remember when they have a promotion all you buy with your debit card they will return to you cash back after a year but unfortunatelly it disappear.* The fourth advantage is, all the members that work for : RBFCU are friendly helpful and kindly as well.I have been with almost all the banks, still have Navy FCU, but is to far from RBFCU has better customer service and low interest % too if we compare both unions. Chase charge you fees for everything, Bank of America almost the same.The only cons I can see on this location, is that they only have one ATM machine, some others have 2 specially when it is too crowded we need to wait little bit more.To all the RBFCU team thank you for all your hard work, time & services as well!
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October 2021 by Javier
Great and professional service this is a great option for Bank services
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July 2021 by Javier Mayén Mena
Great and professional service this is a great option for Bank services
